Meet Andy Harp, the Director of Customer Service at Unique Library and the backbone of what has become one of the most highly regarded customer service departments in the library industry. Over his 20-year tenure, Andy has been instrumental in shaping Unique’s “Library First” approach, ensuring that our solutions are tailored exclusively to the needs of libraries and their communities.
Andy’s dedication to libraries is rooted in his passion for helping them connect with their patrons. Whether it’s through material recovery or innovative tools like MessageBee notifications, Andy finds great fulfillment in witnessing how Unique’s products make a difference.
Originally from Sacramento, California, Andy’s journey has been far from stationary. He has lived in six different states and even spent three memorable years in Mons, Belgium. His diverse experiences bring a special perspective to his role at Unique.
Outside of work, Andy treasures time with his family. Married for 35 years, he and his wife are proud parents of four children, ranging in age from 17 to 31. When he’s not overseeing customer service operations, you might find him traveling, mountain biking, reading, or playing games.
Andy’s most cherished professional memory is celebrating the company’s remarkable milestone of surpassing one billion dollars in asset recovery—a testament to the impact Unique has on libraries nationwide.
When visiting libraries, Andy finds inspiration in the innovative programs they offer to enrich their communities. Whether it’s a unique workshop, a children’s event, or a local initiative, he values the opportunity to see the heart of what makes each library special.
Thank you, Andy, for two decades of leadership, dedication, and passion for supporting libraries and the communities they serve!
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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