Posts in Category: Uncategorized

The four-branch system will begin sending email, SMS, and voice notifications to patrons this week Unique Library announced the launch of MessageBee for Oshawa Public Libraries this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for patrons of the Ontario, Canada library system. MessageBee is a powerful and customizable … Continue reading “NEWS | Oshawa Public Libraries launches MessageBee Email, SMS, and Voice Services.”

The 29-member technology-forward group will begin sending transactional SMS notifications to patrons this week. Unique Library announced the launch of MessageBee for Cooperative Computer Services (CCS) this week. The innovative messaging solution offers customizable library-specific notifications for email and SMS. CCS joins the SWAN library consortium to be the second collection of libraries to implement … Continue reading “NEWS | Cooperative Computer Services launches MessageBee SMS”

MessageBee has an exciting new feature: Text your patrons back right from the MessageBee interface! We have added a great new feature that will make engaging the library even easier for patrons: 2 way SMS!   For MessageBee SMS customers, patrons can now directly reply to their library’s messages from their phone. Replies from patrons … Continue reading “Text them back with MessageBee”

The Chicagoland area library consortium has gone live with MessageBee at each of their 100+ locations. Unique Management Services announced the live launch of MessageBee for SWAN Library Services on Tuesday. The innovative messaging solution offers customizable branch-level notifications for email and SMS. MessageBee is a powerful and customizable patron communication tool that offers numerous … Continue reading “NEWS | SWAN Library Consortium Launches MessageBee Systemwide”

Rob Klaus and Melissa Fenton from Unique discusses the challenges of delivering great customer service, including staffing issues. They explain that providing great service requires effort and focus over time. Providing great customer service is tough and requires effort to maintain over time. Staffing is a challenge for many organizations trying to provide great service. … Continue reading “Delivering Great Customer Service For Libraries | Webinar”

Library had tried to replicate results with a local company, experienced disappointing results. Pueblo City-County Library District of Colorado (PCCLD) has restarted Gentle Nudge Material Recovery Service from Unique. Serving a base of 170,000 residents in south-central Colorado, the library district had been a Material Recovery client of Unique’s from 1998 up until 2018. In … Continue reading “NEWS | Pueblo City-County Library District (CO) Returns to Unique after Material Recovery hiatus.”

Did you know that 17% of Americans move every year? Are you accounting for movers in your library’s mailing campaigns and notices? With so many patrons moving per year, if your library isn’t running scrubs on your databases at least once every few years, your patron database could be significantly off. An inaccurate database can … Continue reading “The secret weapon behind our Data Service”

Thousands of libraries have already discovered why MessageBee is the ultimate patron communication tool. MessageBee is a service that converts your ILS-generated notifications to colorful emails, easy-to-read SMS messages, or simple phone notifications. On top of ILS transactional notifications, you can also send newsletters or any other kind of mass communication to your patrons, all … Continue reading “3 reasons MessageBee is perfect for consortiums”

Most public-facing organizations (including libraries) believe they are providing truly great service. However, people as well and companies notoriously overestimate our competence and as a result really don’t know how their customers feel about their brand. That is where NPS comes in. Let’s take a look at measuring customer satisfaction using NPS. We are going … Continue reading “What is NPS, how does it work, and can libraries benefit? World-class patron service with UniqueChat”