Four Library Systems Launch MessageBee
Four systems across the United States launch MessageBee, expanding patron communication tools and upgrading deliverability across email, SMS, and phone notices. Unique is proud to announce that four outstanding library systems have recently launched MessageBee, our modern, customizable notification platform, to better connect with their communities. These implementations represent a growing trend of libraries prioritizing … Continue reading “Four Library Systems Launch MessageBee”
CS Pro Tip: How Duplicate Accounts Can Impact Your Library
by Haley Laverty Why Duplicate Library Accounts Matter Duplicate patron accounts can create more than just confusion—they can lead to lost materials, billing errors, and even legal complications. Let’s look at a common scenario: A patron had a library card years ago, checked out a few books, but life got hectic—they moved, lost the items, … Continue reading “CS Pro Tip: How Duplicate Accounts Can Impact Your Library”
CS Pro Tip: Benefits of Getting Patron Balances Down to Zero
How exciting is a countdown to zero? For libraries, reaching zero in overdue balances isn’t just a milestone—it’s a win for patrons, staff, and the entire community. Getting long-overdue materials back into circulation benefits everyone, and Unique Management Services’ Gentle Nudge® Patron and Material Recovery service is designed to make it happen. A Win-Win for … Continue reading “CS Pro Tip: Benefits of Getting Patron Balances Down to Zero”
CS Pro Tip: InfoLink & the Best Ways to Use It
Written by Kelsy Heffley When libraries commit to material recovery, we commit to maintaining transparency throughout the process. At Unique, we want library staff to be confident and knowledgeable about the Gentle Nudge® Material Recovery process, which is why we created InfoLink. InfoLink is an online portal that allows library staff to view previously submitted … Continue reading “CS Pro Tip: InfoLink & the Best Ways to Use It”
The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential
AT&T recently announced that as of June 17, 2025, it will discontinue its email-to-text and text-to-email services (AT&T Support). This decision is a major shift for organizations like libraries still rely on outdated email-to-SMS gateways to send text notifications. If you don’t know what kind of protocol your library is using, it most likely is … Continue reading “The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential”
Meet the Unique Team: Our Favorite Books, Lifehacks, Podcasts and More.
Beyond the Books: Meet the People Behind Unique Library’s Services At Unique Library, we’re more than just a service—we’re a team of book lovers, podcast junkies, music aficionados, and lifehack enthusiasts who genuinely care about libraries. We recently asked our team a few fun questions to get to know each other better, and now we’re … Continue reading “Meet the Unique Team: Our Favorite Books, Lifehacks, Podcasts and More.”
Indiana Evergreen Consortium adds MessageBee Voice Consortium-wide
The statewide system will begin sending automated voice notifications to patrons this week Unique Management Services is proud to announce the launch of MessageBee Phone for Indiana Evergreen Library Consortium. The system has successfully been using MessageBee for SMS notifications since June, and patrons will now receive phone-based updates on their library transactions. Indiana Evergreen … Continue reading “Indiana Evergreen Consortium adds MessageBee Voice Consortium-wide”
The Best Time to Send Library Emails
Connecting with your library patrons through email is one of the most effective ways to promote programs, share updates, and keep your community informed, but timing is important. How and when you send your messages can have an impact on open rates. You’re sending emails during the wrong day and time. We did an analysis … Continue reading “The Best Time to Send Library Emails”
Dollars and Sense: How to read your ROI report
What is ROI? ROI stands for Return on Investment, in this case that refers to the value of materials returned, compared to the cost it took for them to be recovered by Unique. It is a measure of how effective Unique’s Gentle Nudge® is working for your library. Unique’s operating costs are guaranteed to be … Continue reading “Dollars and Sense: How to read your ROI report”
Increasing Email Frequency: Finding the Balance for Effective Communication
The Potential for More Frequent Communication Data from our recent webinar (New MessageBee Editor and Features) highlighted an interesting trend: while 42% of libraries send marketing/outreach emails monthly, 19% send emails 2-3 times per week. This indicates a significant opportunity for those libraries currently sending less frequent emails to consider increasing their communication frequency. The … Continue reading “Increasing Email Frequency: Finding the Balance for Effective Communication “