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The Chicagoland area library consortium has gone live with MessageBee at each of their 100+ locations. Unique Management Services announced the live launch of MessageBee for SWAN Library Services on Tuesday. The innovative messaging solution offers customizable branch-level notifications for email and SMS. MessageBee is a powerful and customizable patron communication tool that offers numerous … Continue reading “NEWS | SWAN Library Consortium Launches MessageBee Systemwide”

Rob Klaus and Melissa Fenton from Unique discusses the challenges of delivering great customer service, including staffing issues. They explain that providing great service requires effort and focus over time. Providing great customer service is tough and requires effort to maintain over time. Staffing is a challenge for many organizations trying to provide great service. … Continue reading “Delivering Great Customer Service For Libraries | Webinar”

Library had tried to replicate results with a local company, experienced disappointing results. Pueblo City-County Library District of Colorado (PCCLD) has restarted Gentle Nudge Material Recovery Service from Unique. Serving a base of 170,000 residents in south-central Colorado, the library district had been a Material Recovery client of Unique’s from 1998 up until 2018. In … Continue reading “NEWS | Pueblo City-County Library District (CO) Returns to Unique after Material Recovery hiatus.”

Did you know that 17% of Americans move every year? Are you accounting for movers in your library’s mailing campaigns and notices? With so many patrons moving per year, if your library isn’t running scrubs on your databases at least once every few years, your patron database could be significantly off. An inaccurate database can … Continue reading “The secret weapon behind our Data Service”

Thousands of libraries have already discovered why MessageBee is the ultimate patron communication tool. MessageBee is a service that converts your ILS-generated notifications to colorful emails, easy-to-read SMS messages, or simple phone notifications. On top of ILS transactional notifications, you can also send newsletters or any other kind of mass communication to your patrons, all … Continue reading “3 reasons MessageBee is perfect for consortiums”

Most public-facing organizations (including libraries) believe they are providing truly great service. However, people as well and companies notoriously overestimate our competence and as a result really don’t know how their customers feel about their brand. That is where NPS comes in. Let’s take a look at measuring customer satisfaction using NPS. We are going … Continue reading “What is NPS, how does it work, and can libraries benefit? World-class patron service with UniqueChat”

The Chicago-area SWAN library consortium has implemented MessageBee for their patrons for 2023. The 100-location collection of libraries will now be able to send automatic notifications to their patrons. MessageBee comes with both transactional (hold, predue, overdue, etc) notices as well as newsletter and list funtionality. SWAN Libraries is implementing SMS text messaging with MessageBee, … Continue reading “100-location Library Consortium adds MessageBee”

Unique gave Arlington Public Library a tool that they didn’t have: Data. About Arlington Public Library The Arlington Public Library serves the northern Virginia county of nearly 250,000 people. Arlington uses Koha for their ILS. The library’s extensive Virginiana Collection holds things like maps from the 17th century and microfilm newspapers from as early as … Continue reading ““We are so much happier with MessageBee!” How Unique unlocked data for this Virginia library”

A step in the right direction When Regina Public Library started Unique’s MessageBee service in July 2021, they made a positive change for their patrons. Gone were the old ILS email notifications that were hard to read and not helpful. Unique replaced the drab messages with eye-popping messages that made people want to read its … Continue reading “How MessageBee can double the click rate for your emails”