At Unique we handle phone calls and live chats for public libraries all across the country. Not only do we save libraries tons of staff time by handling these interactions for them and drive positive stats by turning more patron interactions into measurable activity, we also delight patrons with great service! Here is a small sampling of recent feedback from
This summer’s solar eclipse captured the nation’s attention and imagination in unprecedented fashion. While most public libraries had eclipse-related programs planned, the level of interest from the public caught many libraries off guard, leaving them swamped with inquiries by phone, email, and in person about the availability of eclipse glasses and events.
Some forward-thinking libraries, however, absorbed the hundreds (and
Winter brings holiday closures and the possibility of unplanned weather closings. Wouldn’t it be great if you could keep serving patrons at those times? With Unique’s “call center for libraries,” you can. Our squad of library specialists can help customers by phone or chat even when your buildings are closed. Consider these five ways we help libraries through the winter