These Libraries are Changing the Library Card Game
With library card signup month, we took a look around the country at some of the most innovative and exciting things some library systems are doing with their library cards. As an extension and free piece of marketing for your library, the physical card is an often-overlooked piece of the library-patron relationship. Source: San Diego … Continue reading “These Libraries are Changing the Library Card Game”
Unique Kicks it up a Notch
When the phone notification system that a South Carolina regional library was using failed, Unique’s MessageBee implementation team was there to save the day. While Aiken-Bamberg-Barnwell-Edgefield (ABBE) Regional Library was due to start MessageBee email notifications service in September, Unique had to step up when their current phone system failed. Rushing in a month ahead of … Continue reading “Unique Kicks it up a Notch”
Save Staff Time With Unique
Let Unique help your library with staff turnover. In an unpredictable employment environment, even libraries cannot escape the topsy-turvy swings that covid has brought. It is important to be flexible and have solutions that can bridge gaps in employee coverage. Unique offers several tools that can help your employees focus their efforts on their tasks … Continue reading “Save Staff Time With Unique”
MessageBee FAQs
As a part of our ongoing staff question series, we wanted to answer some of the biggest questions about our MessageBee service. What is MessageBee? MessageBee is a communication service designed specifically for public libraries to communicate easily and effectively with their patrons. MessageBee offers libraries two distinct advantages: One, a fully engaging alternative to … Continue reading “MessageBee FAQs”
Three problems Unique Chat can solve
Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons. Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more … Continue reading “Three problems Unique Chat can solve”
Three New Library Systems Join MessageBee Service
Unique is delighted to welcome North Texas Library Consortium (TX), Fort Worth Library (TX), and Fairfax County Library (VA) to the MessageBee Family. The three systems represent service areas of over 2,000,000 people and tens of thousands of patrons. “We’re so excited to be sending out such a beautiful product to our patrons,” said Robert … Continue reading “Three New Library Systems Join MessageBee Service”
7 Tips to send better newsletters with MessageBee
MessageBee is the ultimate library email tool. Using it for both transactional emails and for newsletters maximizes your investment in the software that can drive engagement for your library. Without the right know-how though, your library might not be sending the best possible newsletters to your patrons. Here are 7 tips that can take your … Continue reading “7 Tips to send better newsletters with MessageBee”
Ramapo Catskill Library System Goes Live With Unique’s MessageBee Platform
This 46 library consortium SirsiDynix Symphony group is using MessageBee to send location specific, branded circulation email notices for its member libraries. Unique is pleased to announce that Ramapo Catskill Library System (RCLS) has implemented MessageBee to enhance its circulation communications. RCLS was looking for a service to handle their bulk notice emails as emailing … Continue reading “Ramapo Catskill Library System Goes Live With Unique’s MessageBee Platform”
Send Messages in Preferred Languages with MessageBee
Is your library serving all of your patrons in the best possible way? If you aren’t using MessageBee, then the answer may be “no.” According to the US Census Bureau, approximately 1 in 5 households in the United States speaks a language other than English at home. For your ESL or non-English speaking patrons, sending … Continue reading “Send Messages in Preferred Languages with MessageBee”
Gentle Nudge Dispute Process and FAQs
What does the library see when notified of a dispute? Those designated to be Dispute Contacts at the library will receive the following email: Subject: File for you from UMS Hello! A document from Unique Management has been shared with you via our InfoLink website. Please log into the InfoLink site to download or view … Continue reading “Gentle Nudge Dispute Process and FAQs”