Why Libraries Choose Unique: People, Technology, and Value Working Together
Every library runs on connection—between people, information, and communities. Supporting that connection takes more than just software or services. It takes real people who listen, tools that actually make life easier, and pricing that doesn’t stretch already-tight budgets. That’s where we come in: practical solutions, thoughtful service, and a real understanding of what libraries need to thrive, all at a price that makes great tools accessible to every library.
A Team That Knows Libraries
At the heart of Unique is a dedicated team that understands the day-to-day realities of library service. We’re not a massive corporation or a faceless tech company—we’re a close-knit group that knows and values libraries.
Our Customer Service Team, led by Andy Harp, is responsive, proactive, and solutions-focused. Our reps build relationships with their contacts at each library and are dedicated to bringing the best tools to our partner libraries. We also listen to what our clients are saying, and many of our products reflect the needs that clients have expressed.
Our Reps
Our team is knowledgeable on every ILS and are quick to offer a solution, a tip, or just listen to feedback from our library contacts.
Technology Built for Today’s Library
Unique continually develops new tools to help libraries connect with their patrons. Our flagship platforms like MessageBee are designed to simplify communications with modern features like SMS, email, and voice notifications.
But we don’t stop there. Recent new tools like our Address Verification Service automate address verification and card renewals, reducing staff workload while improving service to patrons. Our development team is continually adding features to existing tools because we believe library technology should evolve with your needs, because we are here for you.
Recover materials and regain blocked patrons, even if your library is fines free
Case Study: MessageBee Saved This Library
Libraries using MessageBee have improved engagement by using patron-friendly SMS with 10-DLC compliance, ensuring high delivery rates and trustworthiness. See how we helped one library overcome major SMS deliverability issues in this case study.
From the Library
“A patron came in today so excited about their new email! They said that it felt like having the book ‘right in your hands’ which made them feel like coming in sooner and felt like a really bright and colorful way to get them in sooner. She wanted me to reach out and let people know that she felt like it was a wonderful rebrand, and I couldn’t agree more!”
-Carmi Parker, ILS Administrator
Affordability That Fits Public Budgets
Great service and technology don’t have to come with a high price tag. Unique is proud to offer solutions tailored for public institutions. We understand that libraries operate within strict budgets, and our services are designed to deliver value while remaining cost-effective.
Many libraries even find that our Material Recovery service is budget-positive, returning more value to the library than it costs. Our other tools like MessageBee and New Mover Service are priced to make modern communication available for libraries of all sizes.
Case Study: Material Recovery Helped This Fine Free Library
Bozeman Public Library went fine-free in 2022 but still faced overdue item issues. Using Unique’s Gentle Nudge®, they recovered 1,550+ items worth over $31,000 from 547 patrons—proving that our process works in a fine free library, and saving them thousands of dollars.
“Having Unique Management as a partner to recover our long overdue Library materials is not only effective but reassures our community that we’re holding people responsible for ultimately returning the library materials”
Susan Gregory, Director
Read what other libraries have to say
Don’t just take our word for our great service and products. Hear from scores of satisfied libraries!
Independent and Library-Focused from Day One
Unique was founded in 1994 to solve a clear problem—libraries weren’t being properly supported by traditional vendors. Unlike many providers today, Unique remains independent and solely focused on the library industry. We aren’t beholden to outside investors or large corporate owners. Every decision we make is centered on what helps libraries thrive.
Experience the Unique Difference
With a committed team, evolving technology, and fair pricing, Unique is proud to serve libraries nationwide. We help libraries modernize operations, improve patron engagement, and free up staff time to focus on what matters most—serving their communities.
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Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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