You know those special patrons everyone knows by name? The regulars who come to the library for materials and resources, yes, but also for the human interaction? Every library has them.
The desire to feel valued and attended to isn’t limited to your library’s “regulars.” ALL patrons – all people – are like that in different ways and to varying degrees.
Everyone wants to feel special, attended to, and cared for. We’re all delighted when something is surprisingly easy or done just for us.
I’m sure you want all patrons to feel significant and served. You’re probably doing a great job of it with patrons who visit your branches. Now you can give your online patrons that same personalized attention and care with Unique Chat.
Unique Chat is a fully managed chat service, NOT a cooperative. We don’t ask you to contribute hours of coverage because that only creates additional headaches and inefficiencies.
With Unique Chat, all chats are answered by our own team of highly trained chat specialists and librarians. And chat software is deployed to maximize usage.
Features:
- Chat software provided by Unique
- Coverage by dedicated team of Unique Chat Specialists – NOT a co-op!
- Chat window on all web pages – catalog too
- Mobile-optimized
- Renewals, holds, account questions, FAQ’s
- E-media support and ready-reference
- Analytics and transcripts available 24/7
- No commitment
- Easy implementation
Benefits:
- 80% first response in 10 seconds or less
- 80% first chat resolution
- Reduces patron phone calls and emails
- Know what patrons are asking about – all chats transcribed and tagged
- Increases library usage – more checkouts, downloads, sign-ups, visits
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
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New Mover Service
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Material Recovery
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution