Meet James Walters
James Walters, a Tulsa native, graduated from Oklahoma Baptist University in 2016 with a degree in Bible Studies. After marrying his wife Natalie, the couple moved to the Louisville area, where they are now busy raising their one-year-old daughter. Outside of work, James enjoys funk music and old video games, combining his love of retro nostalgia with modern creativity.
What James Does at Unique
As one of the developers behind Handbook, James plays a critical role in maintaining the knowledge base system used in Patron Services, ensuring the software and its content run smoothly. In addition to his work on Handbook, James designs emails for MessageBee and has recently started contributing to the platform’s codebase as a developer.
Why James Enjoys Unique
James appreciates Unique’s balance between stability and innovation. “Unique is in a sweet spot,” he says, referring to the company’s established foundation paired with its continuous growth and experimentation. This dynamic environment fuels James’s creativity and makes Unique an exciting place to work.
James’s Favorite Unique Memory
James fondly recalls his time on Patron Services’ library implementation team, a group he describes as tight-knit and like-minded. “We had a lot of fun working together,” he remembers.
James’s Favorite Thing About Libraries
For James, libraries represent creativity and possibility, especially through their maker spaces. Using the laser cutter at his local library, he crafted an acrylic enclosure for a handheld video game system he’s building from a kit. “Someday I’ll put it all together!” he says with enthusiasm.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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