Staff Spotlight: Erik Surber

Staff Spotlight: Erik Surber

Graduating with an MLS from the University of Iowa in 1995, Erik began his library career over three decades ago as a college librarian in Tennessee, and he built upon that in various roles in libraries big and small – in California, Arizona, and Iowa.

Erik started his position at Unique as Director of Library Relations just a few years ago. By leveraging his library experience, Erik hopes to understand the challenges modern libraries face. In his role, he helps libraries choose what services Unique offers that will best match their needs, combining his experience in the field with a newly found expertise in tools for libraries to use.

He loves that Unique has provided him with an opportunity to help a multitude of libraries, and his favorite part is getting to visit libraries and see the creative ways they connect with their community. His favorite thing about libraries is how they adapt and change and are continuously reinventing themselves to always be relevant to the community they serve.

Erik currently lives in Arizona with his family. When not working, he likes to read (historical fiction, usually) or spend time with his family hiking, watching movies, or cooking. He loves punk rock, horror movies, and the LA Dodgers.

 

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Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.

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Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.

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Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.

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Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.

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Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.

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Verified Borrower Registration

Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.

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Automated Borrower Renewal

Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.

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