PLA 2022: Reflecting on a Great Event
Unique was proud to be one of the hundreds of exhibitors on hand at PLA 2022. As Kal Penn put the finishing touches on a productive PLA 2022 Conference at the Oregon Convention Center in Portland last Friday, we wanted to put some thoughts down from the week on the west coast.
We enjoyed seeing some old and new faces at our booth at 946 throughout the entire conference. If you stopped by, you were sure to see our exciting product lineup, like our engaging patron email service, MessageBee, Fine Free Gentle Nudge®, and UniqueChat.
New friend Tracie Hall, ALA Executive Director expresses her excitement about MessageBee features.
We had the opportunity to catch up with some old friends at the Jerry Kline Community Impact Award presentation. For the 2nd time in the three year history of the award, a Unique customer won this amazing prize! Congratulations to the Central Arkansas Library System!
President Rob Klaus pictured with former Innovative Interfaces executive Leslie Strauss.
Rob Klaus, President of Patron Services had this to say about the conference:
“Really great to be back in person and able to see many of our library customers and future customers. I haven’t stood up or talked that much in 2 years! As libraries fully re-open the relevance of Unique’s newest communication services such as MessageBee and New Mover tools were underscored by all of the conversations we had.”
Rob was joined by Erik Surber, the newest member of the Unique team, and a longtime library director. Erik had this to say about his first engagement as the Director of Library Relations at Unique Library:
“I love PLA— it’s my favorite library conference, and I grateful for the opportunity to attend on behalf of UMS. I am always enthusiastic about the exhibit hall, and our booth showcased the innovative services Unique offers. It was interesting to be on the other side of the table this time, and I hope I was able to anticipate the questions and concerns of librarians as they stopped by our booth to chat. It was also great to see my old friends in various libraries. I look forward to the next conference.“
We loved checking in with our existing libraries, while introducing more people to our wide range of services for libraries of all sizes. Didn’t get a chance to see all that we have to offer? Check out what makes Unique the solution to all of your patron issues.
Next up on our calendar is IUG 2022 Virtual Summit on April 5-8, where we are excited to exhibit our services.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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