Outreach Toolbox
Explore new ways to engage your patrons with New Mover Service, MessageBee, and RenewIQ from Unique
Expand how you serve your patrons
Reduce administrative friction and preserve library access.
Automated Borrower Renewal and Verified Borrower Registration from Unique help ensure that eligible patrons maintain access without unnecessary interruptions.
By minimizing manual steps and in‑person requirements, these tools support patrons who cannot visit the physical library location but are within the library service area. This inclusive tool helps keep everyone that is eligible for a card active, and reducing friction to registering for a new library card.
Real time help, wherever patrons are.
Chat provides immediate, text‑based assistance without requiring a visit or a phone call. Patrons can ask questions, resolve small issues, or get pointed in the right direction quickly and conveniently.
For patrons, chat lowers the effort required to get help. For libraries, it expands access to support while improving responsiveness and overall satisfaction.
Welcome overdue patrons back to the library, while preserving access for all
Gentle Nudge focuses on recovering materials while maintaining a constructive relationship between the patron and the library. Its paced, professional outreach allows issues to be resolved without unnecessary escalation or in‑person requirements.
Our approach to material recovery doesn’t credit report, and libraries remain in control of the process.
Did you know: for every four long overdue patrons, three pieces of unavailable material are already on hold for another patron?
Welcoming patrons to the community
The New Mover Service introduces the library to new residents within the service area, helping them quickly understand eligibility and available services. This proactive outreach makes it easy to turn new residents into new patrons.
Clear onboarding strengthens access for new patrons while reinforcing the library’s role as a visible, community‑wide resource.
See how you can track new patrons, and check out how other libraries use the service to engage hard-to-reach patrons New Mover FAQ – Unique Library
Clear communication, meeting patrons across three channels
MessageBee uses text messages, email, and voice notifications to keep patrons informed and connected. By offering multiple communication channels, libraries can reach patrons more reliably and reduce missed notices, holds, and deadlines.
This improves access for patrons who rely on mobile devices or prefer brief reminders — and it improves the experience for everyone by reducing confusion, surprises, and unnecessary follow‑up.
