Unique is proud to announce that Manitowoc-Calumet Library System (MCLS) has implemented MessageBee to enhance its circulation communications including SMS, email, and phone notifications options. With MessageBee, MCLS will now be able to reach their patrons however is most convenient for the library user using consistent library specific branding . The MCLS are now able to leverage dedicated spaces in these communications channels to notify patrons of services and materials on offer and see detailed analytics across all channels. The Unique Library technical service team assisted with the implementation and onboarding making the day-to-day service automated and hands off for the system.
From the System
“This has been one of the easiest setups of a new product in over 10 years that I have been with the library system.” -Rebecca Scherer, Director, Manitowoc-Calumet Library System
About Manitowoc-Calumet Library System
The Manitowoc-Calumet Library System is a federated library system jointly formed by Manitowoc and Calumet Counties. The system is comprised of six public libraries in east central Wisconsin: Kiel, Manitowoc, and Two Rivers (Lester) in Manitowoc County, and Brillion, Chilton, and New Holstein in Calumet County. The mission of the Manitowoc-Calumet Library System is to provide services that support, improve, and promote the member libraries, ensuring access for all residents of the system area. MCLS ensures access to high quality public library services through the coordination of planning, cooperation, resource sharing and application of information technologies among member libraries.
About Unique Management Services:
Unique Management Services is the preferred patron communication partner for nearly 2,000 library systems worldwide. Initially known for their Material Recovery program (which has returned over $1 Billion to library systems), Unique now provides communication resources for all aspects of communicating with library patrons and prospective patrons. Learn more here.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution