Calvert library has added Chat and Phone support by Unique, supplementing their existing Gentle Nudge and Print Notification subscriptions. The Washington D.C. area library has been a longtime Unique partner library, harnessing the power of Unique’s proven services for over 20 years.
The four-branch system in historic Calvert County will now be able to reduce wasted staff time by allowing patrons to contact any of the four branches however they find most convenient.
Calvert Library staff has also placed their gratitude and appreciation of the Phone support system on the record, Director Carrie Wilson said
“A vendor contacted us thinking she was talking about a member of our staff on the phone and it was one of your agents. They spent the first part of her conversation talking about how wonderful our staff person (your team) was. She couldn’t get over how kind and warm he was. We got the same warm fuzzies from talking with him during the call transfer process. Please pass along our gratitude and appreciation!”
About Calvert Library
Calvert Library’s mission is to serve as a gateway to information, imagination, and inspiration. We empower individuals by facilitating lifelong learning and strengthen our community by providing opportunities for connection to one another and the world
About Unique Management Services
Unique Management Services (Unique) is the preferred patron communication partner for nearly 2,000 library systems worldwide. Initially known for their Material Recovery program (which has returned over $1 Billion to library systems), Unique now provides communication resources for all aspects of communicating with library patrons and prospective patrons. Learn more about Unique here.
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