Unique Celebrates 30 years!
Cheers to three decades!
This month marks Unique’s 30th anniversary in business serving libraries across the world. We are immensely proud to be part of the library community, and it is a privilege to partner with and serve over 2,000 public library clients and their patrons since starting as a company in 1994.
Dedication to Libraries
Our commitment to the library community spans decades and is deeply ingrained in our belief in the transformative power of libraries. We extend our heartfelt gratitude to each of our clients for their trust and collaboration, and we look forward to continuing to serve you with unwavering dedication and enthusiasm.
Our Team
At Unique Management, we take pride in being a family-owned and founded business, free from corporate restraints. Our staff and leadership team are composed of veterans from the library world, who bring with them an in-depth understanding of the unique challenges and needs of libraries. This firsthand knowledge informs our mission and bolsters our commitment to the values that libraries represent.
Focus on Customer Service
Unique is dedicated to delivering excellence in customer service, quality, value, and strategic partnerships. Our reputation is built on delivering effective and flexible solutions, maintaining accuracy, fostering innovation, and creatively using technology to meet the evolving needs of our clients.
Positive Impact on Libraries
We are proud of the direct effect our services have on our library customers. Through our Material Recovery Service, we have recovered well over $1 Billion dollars in materials and lost resources. This directly benefits all members of our library customer communities by ensuring access to the physical collection and helping to support budgets everywhere. Our MessageBee service helps libraries send more than 5 million communications each month, helping to make the library easier to use and helping libraries share their resources with their communities. Our Patron Services team has engaged in over 3 million patron customer service interactions over the past 10 years – enabling our customers to focus more on in-person service and increasing the flexibility of library operations. We look forward to a bright future, with more partnership, service, and impact with and on behalf of our library customers.
Evolving with Libraries
Over three decades, we’ve evolved alongside changing attitudes and technologies. We embraced the switch to fines-free policies across the country, adapting our Gentle Nudge service accordingly Moreover, we’ve been at the forefront of technological advancements within the library community, introducing innovations like MessageBee and next-generation SMS technology to empower libraries in engaging with their patrons.
Whether you represent a huge urban system or a small, local library, Unique takes pride in providing personalized support and world-class service to all of our library partners. If you are interested in learning more about we can help your library, check our services below:
As we celebrate this 30-year milestone, we reaffirm our commitment to these principles and to providing unparalleled support to libraries. Thank you for being part of our journey, and here’s to many more years of successful partnerships and shared success.
Rob Klaus
Nicole Atkins
Want to learn more? Let’s get in touch.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution