At Unique, we are committed to keeping you informed about the status of your accounts and any critical updates that may impact on your collections process. On or around the 7th of each month, Unique sends an email notification letting key staff know monthly reports are ready for review. These reports provide valuable insights into your account activity and help you make informed decisions.
- Account Status Report
This comprehensive report provides a detailed overview of the number of accounts submitted to Unique, tracking their progress from the beginning of service start date through the end of the previous month. The report shows the value of overall monetary and material value recovered along with amounts waived/forgiven by staff.
This report is essential for tracking the performance of your accounts and ensuring transparency in the collections process. It lists the number of incorrect addresses which encourages circulation staff to get as many details as possible such as full name, full address, and date of birth information when assigning new library cards.
- Bankruptcy Report
Our Bankruptcy Report identifies accounts where a patron is in bankruptcy proceedings prior to material recovery contacts. Unique will add a status of “CLOSED” to these accounts and staff will need to remove the recovery fee from the account, note the bankruptcy status on the patron’s edit page, and wait for a judgement. Unique will credit the library for any “CLOSED” accounts.
For accounts where a bankruptcy is filed after Unique begins the recovery process, Unique will pause contacts and await a judgement of “Dismissed” or “Discharged.”
“Dismissed” status is where the bankruptcy court declined the patron’s petition for bankruptcy. The patron is still held liable for all account debt and all outstanding balances are collectable. Unique will continue collection service for accounts with a judgment of “Dismissed.”
“Discharged” status is where bankruptcy court grants the patron’s petition for bankruptcy. Unique will adjust the account to zero and will no longer pursue an account with a judgment of “Discharged.”
- Collection Statement
The monthly collection statement tracks transactions and financial adjustments from the previous month. It lists the patron’s name, account number and transaction information including the value of materials recovered (e.g., returned items), monetary amounts paid for damaged or lost items, recovery fees or fines, and amounts waived (e.g., forgiven fees). This report helps breakdown recovery patterns to monitor activity each month.
- Progress Report
The progress report monitors submissions and transactions for patrons referred to collections over the past 6 months.
- Suspended Account Report
The suspended account report helps track patrons working on payment arrangements with staff. Staff are able to “suspend” accounts which pauses Unique’s contacts for specified amounts of time.
NOTE: Details for each report can be found on the following link: Monthly Report Details. For questions about your reports or how to interpret the data, please reach out to your customer service team member.