Our Mission? Supporting libraries.
A full overview of our current products and innovative library services is below. We invite you to take a look and truly see how your library can serve, engage, and interact with patrons to create next-level engagement and an experience they are sure to rave about.
SERVICES
Fine Free Gentle Nudge® Material Recovery
The fine free version of our proven Gentle Nudge process takes the restrictive fines out of the process, while keeping the benefits of returning materials and getting patrons back in good standing.
New Mover Service
Send new movers in your area a postcard about your library – the service area and postcards are both fully customizable to best suit your needs.
Unique Web Chat
Live Chat from Unique allows libraries to engage virtual users and bridge the gap to connect with your patrons without them ever leaving the library website.
MessageBee
Supercharge user engagement by enhancing your library notices including custom design, branding, and marketing.
Curbside Communicator
Curbside Communicator is a tool that lets Library staff communicate with patrons via text message to facilitate a safe and seamless curbside hold pick-up process.
Change of Address
Change of Address is a service where you can quickly and cost-effectively verify and update all of your patron records in one batch.
Partner with Unique
Unique’s innovative library services can reduce workloads for managers and frontline staff, which in turn increases in-house efficiency. Think about the impact on your day-to-day operations if your staff is freed from daily interruptions.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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