Outreach & Inclusivity That Meets Patrons Where They Are
Remove barriers to access, improve communication, and support patrons across every stage of the library relationship—with tools designed to expand reach without adding friction.
Real time help, wherever patrons are.
Chat provides immediate, text based assistance without requiring a visit or a phone call. Patrons can ask questions, resolve small issues, or get pointed in the right direction quickly and conveniently.
For patrons, chat lowers the effort required to get help. For libraries, it expands access to support while improving responsiveness and overall satisfaction.
Discover UniqueChat
Reducing administrative friction and preserving continuity of access.
Automated borrower tools — Automated Borrower Renewal and Verified Borrower Registration — help ensure that eligible patrons maintain access without unnecessary interruptions.
By minimizing manual steps and in person requirements, these tools support patrons who cannot visit the physical library location but are within the library service area.
Discover Automated Tools
Welcoming patrons to the community
The New Mover Service introduces the library to new residents within the service area, helping them quickly understand eligibility and available services. This proactive outreach makes it easy to turn new residents into new patrons.
Clear onboarding strengthens access for new patrons while reinforcing the library’s role as a visible, community wide resource.
See how you can track new patrons and how other libraries engage hard‑to‑reach audiences: New Mover FAQ – Unique Library
Learn more about New Mover ServiceNew Mover postcard examples
Welcome patrons back to the library, while preserving access for all
Gentle Nudge focuses on recovering materials while maintaining a constructive relationship between the patron and the library. Its paced, professional outreach avoids unnecessary escalation.
Discover Gentle Nudge
The Ripple Effect of Overdue Materials
When library materials aren’t returned on time, the impact reaches far beyond a single account.
Overdue items reduce availability for other patrons, increase wait times, and create additional work for staff. Over time, these effects ripple outward— limiting access to shared resources and creating barriers for community members who rely on equitable access to library collections.
Viewing overdue management through this lens helps libraries focus on access and fairness, rather than punishment, while supporting better outcomes for everyone.
Read the Full Case StudyUnderstand the Impact of Long Overdue Materials
Sometimes all it takes is a little context. This gentle nudge helps show how materials that stay checked out for long periods of time can affect access for others—without blame or penalties.
Seeing this broader picture can help libraries start conversations about shared responsibility and access—while keeping the focus on service, not enforcement.
Clear communication, meeting patrons across three channels
MessageBee uses text messages, email, and voice notifications to keep patrons informed and connected.
Multiple channels reduce missed notices, confusion, and follow‑up work.
Learn more about MessageBeeEmail notifications
MessageBee Email transforms standard ILS notices into branded, readable, and accessible messages that patrons are more likely to open and understand.
Explore EmailSMS text alerts
MessageBee SMS delivers short, timely text messages that quickly reach patrons and help reduce missed notices, holds, and deadlines.
Explore SMSPhone notifications
MessageBee Phone provides voice notifications for patrons who prefer or rely on phone calls, supporting accessibility and inclusive outreach.
Explore PhoneOutreach & Inclusivity That Meets Patrons Where They Are
Remove barriers to access, improve communication, and support patrons across every stage of the library relationship—with tools designed to expand reach without adding friction.
Real time help, wherever patrons are.
Chat provides immediate, text based assistance without requiring a visit or a phone call. Patrons can ask questions, resolve small issues, or get pointed in the right direction quickly and conveniently.
For patrons, chat lowers the effort required to get help. For libraries, it expands access to support while improving responsiveness and overall satisfaction.
Discover UniqueChat
Reducing administrative friction and preserving continuity of access.
Automated borrower tools — Automated Borrower Renewal and Verified Borrower Registration — help ensure that eligible patrons maintain access without unnecessary interruptions.
By minimizing manual steps and in person requirements, these tools support patrons who cannot visit the physical library location but are within the library service area.
Discover Automated Tools
Welcoming patrons to the community
The New Mover Service introduces the library to new residents within the service area, helping them quickly understand eligibility and available services. This proactive outreach makes it easy to turn new residents into new patrons.
Clear onboarding strengthens access for new patrons while reinforcing the library’s role as a visible, community wide resource.
See how you can track new patrons and how other libraries engage hard‑to‑reach audiences: New Mover FAQ – Unique Library
Learn more about New Mover ServiceNew Mover postcard examples
Welcome patrons back to the library, while preserving access for all
Gentle Nudge focuses on recovering materials while maintaining a constructive relationship between the patron and the library. Its paced, professional outreach avoids unnecessary escalation.
Discover Gentle Nudge
The Ripple Effect of Overdue Materials
When library materials aren’t returned on time, the impact reaches far beyond a single account.
Overdue items reduce availability for other patrons, increase wait times, and create additional work for staff. Over time, these effects ripple outward— limiting access to shared resources and creating barriers for community members who rely on equitable access to library collections.
Viewing overdue management through this lens helps libraries focus on access and fairness, rather than punishment, while supporting better outcomes for everyone.
Read the Full Case StudyUnderstand the Impact of Long‑Unreturned Materials
Sometimes all it takes is a little context. This gentle nudge helps show how materials that stay checked out for long periods of time can affect access for others—without blame or penalties.
Seeing this broader picture can help libraries start conversations about shared responsibility and access—while keeping the focus on service, not enforcement.
Clear communication, meeting patrons across three channels
MessageBee uses text messages, email, and voice notifications to keep patrons informed and connected.
Multiple channels reduce missed notices, confusion, and follow‑up work.
Learn more about MessageBeeEmail notifications
MessageBee Email transforms standard ILS notices into branded, readable, and accessible messages that patrons are more likely to open and understand.
Explore EmailSMS text alerts
MessageBee SMS delivers short, timely text messages that quickly reach patrons and help reduce missed notices, holds, and deadlines.
Explore SMSPhone notifications
MessageBee Phone provides voice notifications for patrons who prefer or rely on phone calls, supporting accessibility and inclusive outreach.
Explore Phone