It’s that time of year – patrons with new devices and needing e-media support.
View our panel discussion with both library and Unique staff sharing what resources staff can use to help get your patrons started with their new device. We shared best practices and tips for remote patron support for e-media related questions and troubleshooting.
Interested in learning more?
Sign-up for a free e-media support consultation. Unique can help with both the tools you need and the ability to actually help your staff to meet your service needs.

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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.

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Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.

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Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.

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Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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