Now, more than ever, your website can be your busiest branch. How are you providing support to your virtual patrons?
UniqueChat live web chat enables real-time assistance to online customers in a format that suits their usage preferences. Our widget is designed for library use and includes pre-made responses along with usage metrics which leads to simple, yet expert installation.
The service includes a branded chat widget that is easy to set-up, is user-friendly, and will look great on your site with customizable images and colors to match your brand standards. We offer a quick and effective on-boarding which includes design, installation and training.
Duluth Public Library Doubled Their Hold Pick-up Capacity With Curbside Communicator
From the library: “As we get to the end of our first full week of using the Communicator I thought I’d check in. It has been going really well for us. Staff are catching on easily and it has streamlined our process so much. When we were taking appointments we could serve about 70 patrons a day. Yesterday we doubled that number. And our staff time devoted to curbside is less. This is freeing us up for other things. So, thanks for helping to get us set up.”
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
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MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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