Your website is now your busiest branch.
Is your library prepared?
Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. UniqueChat is library specific chat software for your staff to use internally or you can also choose a hosted option with Unique’s expert team handling the interactions.
Unique’s Patron Services team answers chats on behalf of dozens of libraries across North America. From e-media assistance, to placing or altering hold requests, or answering specific library policy questions, our highly trained team can supplement your internal service organization. Since the COVID-19 pandemic began, our team has stepped up to handle hundreds of thousands of library patron interactions, ensuring that our library’s constituents have access to services.
Trusted by Top Libraries
Not sure which model to use? Try a hybrid approach with library staff answering when you can being supported by the UniqueChat team during closed hours.
UniqueChat Features
Advanced Interaction Routing
Get the right question to the right team for the right answer. For example, a library can have have an e-media team to provide answers to those tricky device questions and a separate team that can help with account related interactions.
Built-in Translation Services
Provide unparalleled support to your most vulnerable and under-served communities by offering chat services on their native language. UniqueChat provides a better experience to patrons by offering support tailored to their specific needs.
Optimized for Mobile
Communicate with patrons via their preferred device for a broader reach. UniqueChat is compatible with SMS messaging so patrons can engage with your library both through your website and their mobile phone.
Why UniqueChat?
Dynamic
Attractive pervasive widget, functional on both desktop and mobile devices
Simple
Intuitive online staff hub and analytics dashboard, easy-to-add website widget
Flexible
Optional two-way SMS add-on and backup staffing available when needed
Take Advantage of Our 15% Off August Special!
Contact us to take advantage of our special! For a limited time, new UniqueChat clients are eligible for a 15% discount for first two months of service. Or prepay for six (6) months and get that same discount until March 2021.
We know time is of the essence – with priority implementation, UniqueChat can be up and running serving your patrons within 72 hours.
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Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
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Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
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Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
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