The Texas library will be offering live phone service to its patrons to interact with the library
Unique Library announced the launch of call handling for Cedar Park Public Library this week. The service offers an innovative way for patrons to interact with the library without tying up staff with inquiries, while enhancing the patron experience. The Austin, Texas area library is a new client to Unique.
Unique’s call-handling patron service solution offers an innovative approach to managing library communications. Instead of phones disrupting the quiet library environment, incoming calls are seamlessly transferred to one of our Library Communication Professionals. These specialists handle inquiries on behalf of the library, ensuring patrons receive prompt, attentive service while also allowing library staff to focus on their tasks and assist in-person visitors without interruption.
Key features of Phone include:
- Excellent customer service record: Our agents routinely earn 5-star reviews from patrons, so you can count on Unique to represent your library well.
- Enhances patron experience online and in person – our US-based communication professionals are live, responsive, and well-trained in library-specific interactions.
- Phone handles transactions, ready-reference, as well as any other common library questions.