Automate Library Card Registration & Renewal
Fast, secure, convenient borrower tools
Unique’s automated borrower tools simplify and streamline how libraries manage patron cards.
Reduce your manual work, support accuracy, and improve the overall card renewal and registration experience for both staff and users. Spend less time on card‑related tasks, and more time on your community.
Automatically renew eligible patron cards and preserve access for users in your service area.
- Maintains uninterrupted access for eligible, verified borrowers
- Automatically confirms continued legitimacy automatically
- Removes manual renewal tracking and follow‑ups for staff
- Prevents lapses caused by administrative delays
- Eliminate borrower opt-in for renewals
Verify new patron identities and addresses for quick and secure card registration.
- Enables fast access for legitimate borrowers through trusted verification
- Confirms borrower authenticity upfront, with quick application verification
- Reduces staff review time with automated identity and eligibility checks
- Creates confidence and fairness in access by applying the same standards to every borrower
- Automated messaging for approved and referred applications
Verified Borrower Registration
Apply Online
New patrons submit a standardized registration form on the library website.
Verify Address
Addresses and applicant records are automatically verified for accuracy and eligibility.
Instant Access
Eligible applicants are approved immediately and gain full access.
Review Available
Applicants outside criteria are notified and may request staff review.
Automated Borrower Renewal
Nightly Scan
The patron database is scanned nightly to detect address changes.
Service Area Check
Updated addresses are compared against the library’s service boundaries.
No Action Needed
Patrons who remain eligible keep their library card automatically.
Expiration Alert
Moved patrons are notified that their card will expire.
Case Study: This Virginia Library Reduced Staff Burden & Increased Patron Satisfaction
Arlington Public Library serves a diverse, highly mobile community. Manual renewals frustrated patrons and burdened staff — until a modern, automated solution changed everything.
Over the first six months of service, Unique automatically renewed over 12,000 patron cards on behalf of the library.
Every interaction to verify a patron address took just minutes, saving the library 470 staff hours in six months.
How our tools stack up
BORROWER TOOLS
Services
Process
Who Benefits from Automated Borrower Tools?
Patrons
Enjoy a hassle-free registration and renewal process with native notifications and updates.
Library Staff
Save hours and increase efficiency by removing the need for in-person address verification.
Library Decision-Makers
Boost patron retention with seamless renewals and simplify the registration process.
Solving Your Biggest Challenges
Cut down on admin work for staff.
Enable your staff to focus on patrons and service.
Renewals and registrations are time-consuming and manual.
Automate the entire process, while giving patrons a chance to remain an out-of-area patron.
Patrons have to bring in a proof of address and forget about their card expirations.
Our tools provide MessageBee email messages and eliminate the manual address verification hassle.
Our staff has definitely appreciated the automated renewal service. We had previously been using a competitor, but the switchover was seamless. We know that patrons love not having to come in with proof of address to renew their accounts every year, and I appreciate the daily updates with the numbers of accounts renewed and those that have moved away. I love the website that lets me really dig into the data, too!
Alicia Brillon
Senior Library Manager, Scottsdale Public Library
Did you know that 9% of patron calls to libraries are about renewals or card-related questions?
Get proactive with Automated Borrower Tools from Unique—exceed your patrons’ expectations by delivering a seamless process that reduces the high volume of card-related calls to your library, freeing up staff to focus on showcasing everything your library has to offer.
Why Unique's Automated Borrower Tools?
Customizable Parameters
Fit your library’s specific needs with adjustable service areas and timing.
Completely Automated Process
No patron involvement or needing to click an email to verify or renew their library card.
No 'Forgetting to Renew'
Take the hassle out of patrons forgetting to renew or having to bring in mail to verify their address.
Patron-Friendly Notifications
Keep patrons informed with MessageBee email reminders.
Consortia Friendly
Easily manage renewals and patron data across multiple library locations with flexible consortia support.
Instant Registration Decision
New registrants are processed in real time and given a near-instant decision on library card eligibility.
Curious to Learn More?
Book a quick, no-obligation call to get all the details.