MessageBee SMS
This Library had problems with their ILS SMS notifications, then they switched to MessageBee
Deliverability Issues for Lake County
Lake County Public Library (LCPL) in Indiana faced significant challenges with their ILS-based SMS notifications. Their outdated email-to-SMS system suffered from poor deliverability, as many cellular carriers have phased out and blacklisted this method. Additionally, the system failed to offer any insight into whether messages were successfully reaching patrons. This failure in a crucial communication channel caused significant operational difficulties and threatened patron satisfaction as the library would only learn about issues when it was too late.
Recognizing the need for a more dependable and efficient communication system, LCPL transitioned to MessageBee by Unique. MessageBee is a complete patron communication tool designed to meet current industry standards and regulations, ensuring high delivery rates and an improved experience for both libraries and their patrons.
Ease of Transition to New Notifications
Transitioning to a new communication platform can be daunting, but with MessageBee, the process is smooth and hassle-free. Thanks to our experienced implementation team and strong relationships with Integrated Library Systems (ILS), libraries can seamlessly integrate MessageBee into their existing workflows. Our team’s expertise ensures a seamless transition, allowing libraries to start reaping the benefits of MessageBee right away.
“Our transition to using MessageBee notifications has been wonderful! The on-boarding process was quick and easy!”
– Andrew Teeple, Technical Service and ILS Manager at the Lake County Library
Great Deliverability
MessageBee offers next-generation SMS messaging designed for the future. We built MessageBee SMS from the bottom-up to be compliant with new telecom provider regulations. Old email-to-SMS texts were untrackable, saw low delivery rates, and offered no insight into whether it was actually delivered. With our 10-DLC compliant messages, you can be confident that patrons will get what you’re sending them.
Our MessageBee platform ensures that your messages reach patrons’ mobile devices reliably and promptly. With robust SMS delivery mechanisms in place, libraries can trust MessageBee to deliver important notifications without delay. Additionally, our email reporting feature provides insights into the exact status of email communications, allowing libraries to track delivery success rates and address any issues promptly.
“ As soon as we went live with text notifications, we saw a significant increase in the delivery success rate of our text notifications. Patrons immediately gave us positive feedback, reporting that they have had spotty delivery success in the past but were now receiving all the expected notifications.”
– Andrew Teeple, Technical Service and ILS Manager at the Lake County Library
Intuitive Dashboard and Tools
MessageBee provides libraries with a user-friendly dashboard and intuitive message designing tools. Our simple yet powerful interface empowers library staff to create and send communications with ease. Whether it’s crafting event reminders, overdue notices, or promotional messages, our intuitive message designer streamlines the process, saving time and effort. With MessageBee, libraries can deliver impactful communications that resonate with their patrons.
“The dashboard is easy to use, and I especially appreciate the daily reports and the ability to communicate directly with patrons via text through the ‘2-Way SMS’ portal, where we can immediately check for communications problems with patrons. We’re so happy with our texting service through MessageBee that we are now looking to expand our services through MessageBee into all delivery modes offered! ”
– Andrew Teeple, Technical Service and ILS Manager at the Lake County Library
Although they only recently started sending SMS notifications to their patrons, Lake County found the MessageBee platform so compelling that they have decided to add email and phone notifications as well, opening up a whole new world of engagement to their patrons.
MessageBee is transforming patron communication for libraries with its seamless integration, reliable deliverability, and user-friendly interface. With MessageBee, libraries can enhance their engagement with patrons and deliver timely, relevant communications that enrich the library experience.
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution