Solution

For their curbside hold pick-up challenge, KCPL implemented Unique’s Curbside Communicator product.

Without needing to make any changes to the hold placement process, patrons now text the library as they arrive instead of walking to the holds shelf. Staff, through a simple to use consolidated cloud-based portal, can communicate quickly with patrons about their barcode and provide instructions on how to retrieve their checked out items without face to face interaction.

How it works:

Results

The single SMS interface for staff handles the traffic of over 1,000 transactions per month. This prevents over 1,000 phone calls, a huge staff time saver. Library tech resources save time by not needing to implement changes to the phone tree system. Patrons save time by not needing to navigate a new phone system and by showing up on their schedule. The simplicity of Curbside Communicator has been a win-win for patrons and staff.

From the Staff

“Patrons have commented on the ease of using the texting service.  They love the notifications and speed! Curbside Communicator has been a great tool for us at Kansas City Public Library.  We love the ease of use for staff and patrons.  Our savvy patrons prefer to text rather then call.  The intuitive platform is so easy for staff to use!”

April Roy, Branch Manager

Unique streamlines library processes allowing your staff to stretch and provide service like never before. See how today by starting with a quick, no-risk discussion with our team.