Introducing RenewIQ
RenewIQ powered by MessageBee automates patron card renewals and simplifies address updates, saving your staff time and enhancing patron satisfaction.
RenewIQ, the innovative solution for public libraries looking to streamline their patron renewal and online registration processes. Say goodbye to long lines and manual verifications, and hello to a new era of efficiency and patron satisfaction.
Who Benefits from RenewIQ?
Patrons
Enjoy a hassle-free renewal process with proactive notifications and updates.
Library Staff
Save hours and be more efficient by automating renewals and reducing manual tasks.
Library Decision-Makers
Boost patron retention with seamless renewals and improved engagement.
Solving Your Biggest Challenges
Did you know that 9% of patron calls to libraries are about renewals or card-related questions?
Get proactive with RenewIQ—exceed your patrons’ expectations by delivering a seamless renewal process that reduces the high volume of renewal-related calls to your library, freeing up staff to focus on showcasing everything your library has to offer.
Did you know that 9% of patron calls to libraries are about renewals or card-related questions?
Patrons can sign up for a library card online and get verified automatically, immediately gaining access to library resources after address verification. Renewing patrons can also keep all of their library privileges without interruption.
Why Choose RenewIQ?
RenewIQ is the ultimate solution for simplifying library card renewals and streamlining patron account management. Designed with both libraries and patrons in mind, RenewIQ eliminates manual processes, reduces barriers to renewal, and ensures accurate, up-to-date records. Whether it’s automated renewals, customizable features, or seamless integration with your existing systems, RenewIQ helps libraries save time, enhance patron satisfaction, and focus on building stronger communities.
Automated Renewals
Take the hassle out of managing patron accounts.
Patron-Friendly Notifications
Keep patrons informed with MessageBee email reminders.
Customizable Parameters
Fit your library’s specific needs with adjustable service areas and timing.
Seamless Integration
RenewIQ integrates with ILS data for a hassle-free experience.
Online Registration Module
Streamline new patron sign-ups with automated address verification and seamless registration.
Consortia Friendly
Easily manage renewals and patron data across multiple library locations with flexible consortia support.
New Patron Registration Module Available as Part of RenewIQ
Patrons can sign up for a library card online and get verified automatically, immediately gaining access to library resources after address verification. Renewing patrons can also keep all of their library privileges without interruption.
New Patient Registration Module Available
Patrons can sign up for a library card online and get verified automatically, immediately gaining access to library resources after address verification. Renewing patrons can also keep all of their library privileges without interruption.
Packages For All Libraries
With RenewIQ, libraries can streamline and automate the renewal process, enhancing efficiency, improving patron satisfaction, and significantly reducing the administrative workload on staff. Our simple and cost-effective pricing structure ensures that libraries of all sizes can implement RenewIQ in a budget-friendly way, making it accessible for any community-focused organization. Whether you're a small library or part of a larger consortium, RenewIQ offers flexible options to meet your needs without straining your budget.
| Feature | Standard | Pro | Enterprise |
|---|---|---|---|
| MessageBee Integration | ✔ | ✔ | ✔ |
| Update New Address (Primary Geography) | ✔ | ✔ | ✔ |
| New Patron Registration Add-On | – | ✔ | ✔ |
| Reciprocal Geography Add-On | – | ✔ | ✔ |
| Patron Services Add-On | – | – | ✔ |
| Consortium Add-On | – | – | ✔ |
Packages For All Libraries
With RenewIQ, libraries can streamline and automate the renewal process, enhancing efficiency, improving patron satisfaction, and significantly reducing the administrative workload on staff. Our simple and cost-effective pricing structure ensures that libraries of all sizes can implement RenewIQ in a budget-friendly way, making it accessible for any community-focused organization. Whether you're a small library or part of a larger consortium, RenewIQ offers flexible options to meet your needs without straining your budget.
Ready to revolutionize your library's card renewal and patron registration process?
Contact us today to learn more about how RenewIQ can benefit your library.
How RenewIQ Works
RenewIQ automates library card renewals, ensuring patrons maintain uninterrupted access while keeping records up to date. This seamless process runs in the background, reducing staff workload and improving patron experience.
Seamless Automation
Reduces manual staff workload and ensures timely renewals.
Geographic Flexibility
Libraries set custom boundaries for service areas and borrowing rules.
Clear Communication
Automated MessageBee emails keep patrons informed.
Automated Renewals
RenewIQ runs every night to identify library cards nearing expiration and checks if patrons still reside within the library’s service area. This automated process reduces manual staff workload while ensuring patron records stay up to date.
Seamless Service Area Verification
If a patron remains within the library’s service area, their card is automatically renewed according to the library’s policy, whether for 24, 36, or another set number of months. The patron receives an email confirmation through MessageBee, which libraries can fully customize.
If a patron has moved outside the service area, RenewIQ prevents automatic renewal and notifies them that their card is set to expire.
Customizable Borrowing Rules
Libraries can define service areas using zip codes or geographic boundaries. Reciprocal borrowing zones allow for automatic patron type adjustments if a user moves to a partner library’s jurisdiction.
Smart Automation, Better Patron Experience
RenewIQ ensures seamless automation, eliminating manual renewal tasks while keeping records accurate. Geographic flexibility gives libraries full control over service boundaries. Clear notifications keep patrons informed with automated, customizable emails tailored to their renewal status.
Curious to Learn More?
Book a quick, no-obligation call to get all the details.