Materials are the focus.
Since Day 1, our Gentle Nudge® Material Recovery system has been about getting overdue materials back to the library. These materials - popular by definition since they are checked out - can then be checked out to waiting patrons making them available for all to enjoy. In addition, prompt return of overdue materials means less chance of materials being lost and billed starting the long and expensive process of repurchasing and replacing the item.
Return patrons to library users in good standing with the Gentle Nudge®.
Patrons with overdue accounts are not bad people. They are library users who get busy and need encouragement and understanding to clear their accounts which is exactly what Unique's Gentle Nudge® process delivers. And once their accounts are clear, they can return to the library as an unblocked users in good standing with no loss of patron goodwill.