At Unique, we love libraries.
Since starting as a company in 1994, it has been our privilege to partner with and serve over 2,000 public library clients. We take great pride that 10,000,000 previously blocked patrons nationwide have been able to regain borrowing privileges as a result of our efforts over these last 25 years.
Your Library
Has been a customer of Unique since XXXX!
Details about our material recovery efforts and results are below (scroll down).
Materials are the focus.
Since Day 1, our Gentle Nudge® Material Recovery system has been about getting overdue materials back to the library. These materials - popular by definition since they are checked out - can then be checked out to waiting patrons making them available for all to enjoy. In addition, prompt return of overdue materials means less chance of materials being lost and billed starting the long and expensive process of repurchasing and replacing the item.
Your Library
By The Numbers
320,000 Items Returned
320,000 Value of Materials Returned
If these materials were stacked on top of each other, the piles would be x higher than the tallest building in the United States of America - One World Trade Center.
Return patrons to library users in good standing with the Gentle Nudge®.
Patrons with overdue accounts are not bad people. They are library users who get busy and need encouragement and understanding to clear their accounts which is exactly what Unique's Gentle Nudge® process delivers. And once their accounts are clear, they can return to the library as an unblocked users in good standing with no loss of patron goodwill.
Your Library
By The Numbers
72,000 Patrons Paid In Full
These patrons are now able to enjoy and use the library to it full capacity after previously being blocked by the library.
Looking for best practices to restart your material recovery process?
Explore All Services
Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
Learn More
Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
Learn More
Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
Learn More
Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
Learn More
Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution
