Quality Assurance for Patron Service | Unique Webinar

Quality Assurance for Patron Service | Unique Webinar

Every library believes patron service is a top priority. How does your team stack up?

Unique’s Michael Kuhr and Tori Roberts chatted on how Unique executes a repeatable quality assurance process to measure and improve patron experiences. Tori is Unique’s Contact Center Manager leading a team that handles over 100,000 monthly patron interactions via phone and live web chat.

The Basics of Creating a Repeatable QA Process

How to Coach for Superior Customer Service

Common Pain Points and Solutions for Getting Started

Download our free quality assurance template today!

Unique has been an innovator at people, software, and data services, helping progressive libraries better connect with their patrons. Download Unique’s template to jump start your own quality assurance program today.

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