UniqueChat

Live Web Chat Software for Libraries

Flexibility 

Delivering an excellent patron experience through UniqueChat is just the start. With Unique’s long history of working with libraries, we understand that each library’s needs are different. Starting with a great-looking, branded, non-distracting widget, you can easily customize the staff, administrative, and patron experience with included and optional features.  

Staffing Options 

Initially designed to support Unique’s Patron Service partners, UniqueChat has grown to provide flexible staffing models from self-service, answered by the library, to full-service, answered by Unique, to any hybrid option in between.  Unique’s support allows your team to focus on what they do best when available and brings in our trusted support for specific questions and hours. 

Why UniqueChat? 

Gone are the days when patrons use chat for reference questions. Over 80% of patron chat requests fall into questions answered at a circulation or information desk, not at the reference desk. Libraries need tools designed for today’s patron’s needs.  

Other library chat tools are built for answering reference questions. UniqueChat serves patrons better because today’s patrons don’t utilize services like before. Just as in the branch, meet the patron where they have routine questions – anywhere in your virtual branch.  

Trusted by Top Libraries

“Having the chat feature present on our website and catalog has facilitated interactions to a whole new set of users! Unique has provided us an access point that customers increasingly expect to have and the feedback from customers has been overwhelmingly positive!” –Ashley Trew, Public Services Manager, Sacramento Public Library