Web Chat

Engaging with your virtual patrons has never been easier

Live Chat from Unique delivers convenient assistance to online patrons that is faster and more efficient than phone or email. Web chat for libraries can be simple and faster  – before, during, and after library hours.

Your website can be your busiest branch. How are you staffing your virtual branch?

Allow your library to engage virtual users and connect with your patrons. Unique live web chat enables real-time assistance to online customers in a format that suits their usage preferences.

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33%

Cut Down Calls/Emails

Serving Patrons

Expanded Hours

Drive Usage

Analytics

It's never been easier to fit the needs of your individual library!

Unique’s services are 100% customizable. Unique staff can assist with phone calls, email, chat and answer questions with or without the use of the library’s ILS.