Live Web Chat Software for Libraries

Engaging with your virtual library patrons has never been easier

UniqueChat delivers convenient support to online patrons faster and more efficiently than phone or email. Developed to answer the questions today’s patron asksUniqueChat provides the ease patrons want and flexibility libraries and consortia need through customization, automation, staffing models, and affordable pricing.  Contact us today for a free trial offer.

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Delivering an excellent patron experience through UniqueChat is just the start. With Unique’s long history of working with libraries, we understand that each library’s needs are different. Starting with a great-looking, branded, non-distracting widget, you can easily customize the staff, administrative, and patron experience with included and optional features.  

Staffing Options 

Initially designed to support Unique’s Patron Service partners, UniqueChat has grown to provide flexible staffing models from self-service, answered by the library, to full-service, answered by Unique, to any hybrid option in between.  Unique’s support allows your team to focus on what they do best when available and brings in our trusted support for specific questions and hours. 

Want to see how simple it is to get started with UniqueChat?

Contact us today for a free trial offer.

Self Service  Hybrid  Full Service 
Weekly Hrs You decide  Up to 96  96 
Holiday Closures  Typically 12-18 days  N/A 8 days annually 
Staff Involvement  Full Involvement  Some Involvement  Hands Off 
Quality Assurance  Optional/Self Serviced  Included for Unique  Full QA Process 
MGMT / Scheduling You’re in Charge  You’re in Charge  Hands Off 
Reporting & Analytics Self Serviced  Mixed  Fully Managed & Delivered 

Why UniqueChat? 

Gone are the days when patrons use chat for reference questions. Over 80% of patron chat requests fall into questions answered at a circulation or information desk, not at the reference desk. Libraries need tools designed for today’s patron’s needs.  

Other library chat tools are built for answering reference questions. UniqueChat serves patrons better because today’s patrons don’t utilize services like before. Just as in the branch, meet the patron where they have routine questions – anywhere in your virtual branch.  

Reduced Calls/Emails

Expand Service Hours

Branding Potential

Drive Usage


Trusted by Top Libraries

UniqueChat live web chat software clients

“Having the chat feature present on our website and catalog has facilitated interactions to a whole new set of users! Unique has provided us an access point that customers increasingly expect to have and the feedback from customers has been overwhelmingly positive!” Ashley Trew, Public Services Manager, Sacramento Public Library

We're Ready to Chat!

Unique offers a wide variety of cost effective tools that can help your library by reducing workloads for managers and frontline staff, which in turn increases in-house efficiency.

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