Live Chat Usage In Libraries Is Up 81% During COVID
See how else COVID has accelerated the use of live web chat in libraries and what kind of chats are seeing the most growth.
Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. UniqueChat is library specific chat software for your staff to use internally or you can also choose a hosted option with Unique’s expert team handling the interactions.
Unique’s Patron Services team answers chats on behalf of dozens of libraries across North America. From e-media assistance, to placing or altering hold requests, or answering specific library policy questions, our highly trained team can supplement your internal service organization. Since the COVID-19 pandemic began, our team has stepped up to handle hundreds of thousands of library patron interactions, ensuring that our library’s constituents have access to services.
Trusted by Top Libraries
Not sure which model to use? Try a hybrid approach with library staff answering when you can being supported by the UniqueChat team during closed hours.
Advanced Interaction Routing
Get the right question to the right team for the right answer. For example, a library can have have an e-media team to provide answers to those tricky device questions and a separate team that can help with account related interactions.
Built-in Translation Services
Provide unparalleled support to your most vulnerable and under-served communities by offering chat services on their native language. UniqueChat provides a better experience to patrons by offering support tailored to their specific needs.
Optimized for Mobile
Communicate with patrons via their preferred device for a broader reach. UniqueChat is compatible with SMS messaging so patrons can engage with your library both through your website and their mobile phone.
Attractive pervasive widget, functional on both desktop and mobile devices
Intuitive online staff hub and analytics dashboard, easy-to-add website widget
Optional two-way SMS add-on and backup staffing available when needed
Take Advantage of Our 15% Off Library Journal Virtual Summit Special!
Contact us to take advantage of our Library Journal Virtual Summit special! For a limited time, new UniqueChat clients are eligible for a 15% discount for first two months of service. Or prepay for six (6) months and get that same discount until March 2021.
We know time is of the essence – with priority implementation, UniqueChat can be up and running serving your patrons within 72 hours.