See how COVID is changing the way patrons are using library services.
During this informative and actionable webinar, you’ll learn:
How virtual service interactions are shifting during COVID and how that compares to pre-COVID data.
Advantages and pitfalls of live web chat for libraries as shared from Unique’s recent customer survey.
How both patrons and librarians feel about live chat and the virtual service experience.
…or set-up a time to chat.
Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. Select a time on the calendar to learn more about how UniqueChat can help your library provide unparalleled virtual service.
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Solutions designed to improve patron communication, strengthen collection access, reduce staff workload, and support library growth.
Fine-Free Gentle Nudge
Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.
Explore Recovery
MessageBee
Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.
Patron Services
Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.
New Mover Service
Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.
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Material Recovery
Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.
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Verified Borrower Registration
Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.
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Automated Borrower Renewal
Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.
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Explore All Services
Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.
View Every Solution