Unique Management Services, Inc. (UMS) is committed to delivering top-tier communication services to our clients. Please review our fulfillment and refund policy below to understand your rights and responsibilities when using our services.
- Service Fulfillment
Once a service order is placed and payment is processed, we will initiate the setup and delivery of the communication services as specified in your contract. The expected timeline for service activation and completion will be communicated to you at the time of purchase. Should there be any delays or issues during the fulfillment process, we will notify you promptly and work to resolve the issue as quickly as possible.
- Refund Policy
We value transparency and customer satisfaction. You are entitled to a refund under the following conditions:
- Accidental Charges: If you are accidentally charged for a service you did not request or for an incorrect amount, you will be eligible for a full refund of the disputed amount. Please contact us immediately upon noticing the discrepancy.
- Service Cancellation: If you decide to cancel a service within the contractually defined time period, you are eligible for a refund in accordance with the terms stated in your contract. Any refunds will be prorated based on the services rendered up until the cancellation date.
Refunds will be processed within 10 business days after approval. All refunds will be issued back to the original payment method unless otherwise agreed upon.
- How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at customerservice@unique-mgmt.com or 1-800-879-5453.
- Provide your account details, the nature of the issue, and any supporting documentation.
Our team will review your request and notify you of the decision within 10 business days.
- Modifications to the Fulfillment Policy
We reserve the right to update or modify this policy at any time. Any changes will be communicated through our website, and it is the customer’s responsibility to review the policy periodically for updates.
For further inquiries, please contact us at customerservice@unique-mgmt.com or 1-800-879-5453