Curbside Communicator Support Request

Library Name*

Branches Affected*

Which branches within your organization are reporting this issue?

Support Contact Name*

First Last

Please provide the name of the individual we should reach out to for follow up.

Contact Email*

Please provide your email address so we can respond to you about this request.

Phone

Please provide your phone number so we can reach out to you regarding this request. (Not Required)

Request Type*

Please indicate what type of request this is.

Support Request Details*

If you are experiencing an issue, please provide a description of the issue along with any affected patron phone numbers, interaction times, or error message. If you would like to suggest a product feature, please enter your suggestion here.

Boost Circulation

Fine-Free Gentle Nudge

Recover long-overdue materials while preserving patron goodwill. Restore access, return items to circulation, and support the goals of a fine-free library.

Explore Recovery

Patron Communication

MessageBee

Connect with patrons through email, SMS, and voice messaging from one library-focused platform. Improve outreach through the channels patrons use every day.

SMSPhoneEmail

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Frontline Support

Patron Services

Expand patron support with live phone and chat assistance. Reduce frontline workload while providing timely answers and a better patron experience.

PhoneChat

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Grow Membership

New Mover Service

Reach new residents soon after they move into your community. Targeted postcards build awareness, drive registrations, and help grow library membership.

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Protect Collections

Material Recovery

Bring valuable materials back into circulation through proven library outreach. Improve collection availability while maintaining positive patron relationships.

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Streamline Registration

Verified Borrower Registration

Simplify online card registration through automated identity verification. Reduce staff work, improve data quality, and give eligible residents faster access.

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Reduce Staff Workload

Automated Borrower Renewal

Renew eligible borrower accounts while validating patron information behind the scenes. Reduce repetitive tasks and maintain uninterrupted patron access.

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Library Solutions

Explore All Services

Explore solutions that improve communication, increase efficiency, strengthen patron relationships, and support library growth.

View Every Solution

Curbside Communicator Support Request

Curbside Communicator Support Request