Similar to “All Calls, All the Time”, our staff is trained in all the details that are a part of YOUR operations. We have access to ILS, and are able to help patrons with the great majority of their service needs. The difference here is that the phone still rings at your location(s) first. If your local staff cannot answer the phone in 2-3 rings or if there is a busy signal, the call is auto-forwarded to UIC. Our staff is then able to help the patron directly, allowing your staff to continue with the things that were keeping them busy at the Library. Again, we are able to handle approximately 80% of calls, so this is a huge win. Your staff who were tied up helping a patron there at the library, continue to be of service…. and the patron on the phone was helped on their terms.