Posts in Category: Patron Experience

Easy To Use Curbside Hold Pickup Software: Curbside Communicator

Like many of us, libraries are looking for ways to serve patrons and accomplish their organizational mission during the ongoing COVID-19 pandemic and beyond. As a first step, many libraries are turning to Curbside Hold Pickup as a way to get materials to patrons while adhering to safe social distancing policies. Curbside Hold Pickup, done … Continue reading “Easy To Use Curbside Hold Pickup Software: Curbside Communicator”

Virtual Solutions for Public Libraries

Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads … Continue reading “Virtual Solutions for Public Libraries”

Designing a Live Chat Widget

An important part of adding live chat to your library’s website is choosing a chat widget. When designing a widget, you want to make sure that it matches your library’s branding, the look and feel of your website, and is also easy to use. With Live Chat from Unique, the options for a customized widget … Continue reading “Designing a Live Chat Widget”