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Posts in Category: Newsletter Article

How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center

Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we … Continue reading “How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center”

Don’t be shy about protecting PII

Over the past 20 years, Unique has grown from a company devoted solely providing Gentle Nudge® recovery services to a company now offering a wide array of communication and engagement tools for libraries worldwide.  Regardless of the service(s) used, whether it be our Gentle Nudge® Recovery, National Change of Address, Print/SMS/Phone Notifications, Inbound Call/Chat or … Continue reading “Don’t be shy about protecting PII”

Making The Transition to A Fines Free Environment?

Many libraries are currently considering the adoption of fines-free policies as a way to increase the rate of return of overdue materials. Indeed, adjusting fine structure or eliminating fines all together, may be an effective strategy for getting books back on shelves. More materials returned. Patrons restored to good standing with full access to all … Continue reading “Making The Transition to A Fines Free Environment?”

Material Matters: Great To Be Back!

From Lyle Stucki, co-owner of Unique Management Services: Hello everyone!  It’s my great pleasure to introduce the first issue of our new and improved newsletter:  Material Matters! And the timing couldn’t be better. This year, Unique celebrates 25 wonderful years of service to public libraries—across the globe!—-having Gently Nudged literally millions of long overdue patrons … Continue reading “Material Matters: Great To Be Back!”