Generated by All in One SEO Pro v4.9.6.1, this is an llms.txt file, used by LLMs to index the site. # Unique Library ## Sitemaps - [XML Sitemap](https://uniquelibrary.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Blog](https://uniquelibrary.com/blog/) - [Unique Announces New Library Service Launces for Q2 ](https://uniquelibrary.com/unique-announces-new-library-service-launces-for-q2/) - Over a dozen libraries have launched MessageBee, Automated Borrower Renewal (uRenew), Verified Borrower Registration (uRegister) in the second quarter of 2026 - [Is your library paying attention to the entire patron life cycle, or just parts of it?](https://uniquelibrary.com/is-your-library-paying-attention-to-the-entire-patron-life-cycle-or-just-parts-of-it/) - The patron experience cycle does not begin and end with a library card. It is shaped by every interaction from to registration to renewal. - [Introducing Two-Factor Authentication for MessageBee Security](https://uniquelibrary.com/introducing-two-factor-authentication-for-messagebee-security/) - MessageBee’s has introduced two factor authentication to enhance security for libraries using the platform. This article details how users can set it up. - [CS Pro Tip: Keeping Unique in the loop](https://uniquelibrary.com/cs-pro-tip-keeping-unique-in-the-loop/) - One of the simplest and most effective ways to keep everything running smoothly is to keep Unique informed when things change on your side. - [Automatically Renew and Register Patron Cards: How Unique’s Secure and Automated System Stacks Up](https://uniquelibrary.com/automatically-renew-and-register-patron-cards-how-uniques-secure-and-automated-system-stacks-up/) - Discover how Unique automates patron card registration and renewal, improves verification accuracy, saves staff time, and protects library data. - [A Note from the Unique Team After PLA Minneapolis](https://uniquelibrary.com/a-note-from-the-unique-team-after-pla-minneapolis/) - Hear what Erik Surber had to say after an eventful and beneficial PLA in Minneapolis last month. Read his summary here and get some stickers if you missed out! - [Smart Ways Libraries Are Using MessageBee for Targeted SMS and Email Engagement](https://uniquelibrary.com/smart-ways-libraries-are-using-messagebee-for-targeted-sms-and-email-engagement/) - Improve library SMS engagement and email outreach with MessageBee. Use dynamic and static lists to engage the right patron. - [Who Are Virtual Patrons?](https://uniquelibrary.com/who-are-virtual-patrons/) - Learn who virtual patrons are, how they use library services online, and what libraries can do to meet their needs through effective digital access and support. - [Unifying the Patron Text Message Experience](https://uniquelibrary.com/unifying-the-patron-text-message-experience/) - Unique is the only service provider that supports a multi-tiered approach to the patron text messaging experience. Now patrons that choose text notifications can communicate with the library, including their notifications, from a unified phone number and platform. Unifying the Patron Text Message Experience Text Messages are an essential communication channel to maintain with your patrons. For patrons falling in Millennial and younger generations (now - [Every Message, Every Patron, One Place](https://uniquelibrary.com/every-message-every-patron-one-place/) - Library communication can be complicated. Between email newsletters, SMS alerts, voice notifications, and reporting, staff often spend more time learning and switching between systems than actually connecting with patrons. MessageBee solves that by putting everything in one place. Alerts, marketing campaigns, and reporting all live in a single platform, synced with your ILS. Staff no - [Ten Libraries Expand Patron Communications With MessageBee From Unique](https://uniquelibrary.com/ten-libraries-expand-patron-communications-with-messagebee-from-unique/) - Libraries across ten states have launched new MessageBee services, enhancing patron communication through SMS and email channels. Allen Public Library in Allen, Texas launched MessageBee SMS. This new service provides staff with an automated and reliable way to deliver timely text notifications that keep patrons informed and engaged. Cooperative Computer Services, a consortium in the - [2025 Patron Services Survey: What can we learn from each other?](https://uniquelibrary.com/2025-patron-services-survey-what-can-we-learn-from-each-other/) - Last year, we asked libraries how they were handling the day-to-day realities of patron service — online and in-person. This year, we asked again. - [Preparing for Tax Season: The Questions Your Staff Will Hear](https://uniquelibrary.com/library-tax-season-faq-guide/) - Tax season brings a spike in patron questions. Use this library-focused FAQ guide to prepare staff for tax forms, programs, referrals, and seasonal call volume. - [Staff Spotlight: Jen Hines](https://uniquelibrary.com/staff-spotlight-jen-hines/) - This month, we’re shining the spotlight on Jen Hines, E-media and Customer Service Specialist in Library Services! Jen brings creativity and warmth to Unique... - [Six Libraries Launch MessageBee From Unique in September](https://uniquelibrary.com/six-libraries-launch-messagebee-from-unique-in-september/) - Arapahoe Library District (CO), Augusta County Library (VA), among other libraries have started MessageBee service from Unique Management Services. - [Staff Spotlight: Bonnie Lawrence](https://uniquelibrary.com/staff-spotlight-bonnie-lawrence/) - When you meet Bonnie, you quickly realize she’s someone who has worn many hats in life—wife, mother, hairdresser, lunch lady, motivational speaker, comic, and now a certified Laughter Yoga Leader. “Laughter Yoga is this wonderful blend of yogic breathing and simulated laughter,” Bonnie explains. “What starts as ‘fake it till you make it’ turns into - [iOS 26: What Libraries Need to Know About Call & SMS Delivery](https://uniquelibrary.com/ios-26-what-libraries-need-to-know-about-call-sms-delivery/) - Apple’s iOS 26 update introduces new tools to help iPhone users manage unwanted calls and text messages] they may also impact how libraries communicate. - [Welcome New Neighbors with Unique’s New Mover Service](https://uniquelibrary.com/welcome-new-neighbors-with-new-mover-service/) - Moving is overwhelming. Between unpacking boxes and getting to know a new neighborhood, finding the local library may not even cross someone’s mind. - [Staff Spotlight: Karen Robinson](https://uniquelibrary.com/staff-spotlight-karen-robinson-25-years-of-heart-at-unique/) - Meet Karen Robinson, our Manager of Administrative Services and a cornerstone of the Unique team. Karen is celebrating an incredible 25 years with Unique as of January 3, 2025. She started as our receptionist and has worn many hats along the way, growing alongside the company and helping shape its culture. Karen is a Louisville - [Recommended Sending Criteria for Material Recovery](https://uniquelibrary.com/recommended-sending-criteria-for-material-recovery/) - By: Kelsy Heffley Recommended collection threshold: $25.00 If your library is like most libraries, you will find that the majority of patrons have a balance between $25 - $50. As you can imagine, we find that there are a lot more accounts with a smaller balance and fewer accounts with larger balances. Given the sheer - [Seven More Libraries Launch MessageBee From Unique in August](https://uniquelibrary.com/seven-more-libraries-launch-messagebee-from-unique-in-august/) - Allegany County Library System (MD), Greater Manchester Inter Library Consortial System (NH), Mohawk Valley Public Library (NY), San Juan Island Public Library (WA), Southern Adirondack Public Library (NY) and, Staunton Public Library (VA), and Yakima Valley Libraries (WA) have launched MessageBee this week, adding more communication channels for their patrons. Allegany County Library System in - [CS Pro Tip: Benefits of Getting Patron Balances Down to Zero](https://uniquelibrary.com/cs-pro-tip-benefits-of-getting-patron-balances-down-to-zero/) - How exciting is a countdown to zero? For libraries, reaching zero in overdue balances isn’t just a milestone—it’s a win for patrons, staff, and the entire community. Getting long-overdue materials back into circulation benefits everyone, and Unique Management Services’ Gentle Nudge® Patron and Material Recovery service is designed to make it happen. A Win-Win for - [Four Library Systems Launch MessageBee](https://uniquelibrary.com/four-library-system-launch-messagebee/) - Four systems across the United States launch MessageBee, expanding patron communication tools and upgrading deliverability across email, SMS, and phone notices. Unique is proud to announce that four outstanding library systems have recently launched MessageBee, our modern, customizable notification platform, to better connect with their communities. These implementations represent a growing trend of libraries prioritizing - [CS Pro Tip: How Duplicate Accounts Can Impact Your Library](https://uniquelibrary.com/cs-pro-tip-how-duplicate-accounts-can-impact-your-library/) - by Haley Laverty Why Duplicate Library Accounts Matter Duplicate patron accounts can create more than just confusion—they can lead to lost materials, billing errors, and even legal complications. Let’s look at a common scenario: A patron had a library card years ago, checked out a few books, but life got hectic—they moved, lost the items, - [Four Library Systems Expand Their Partnership with Unique by Launching MessageBee](https://uniquelibrary.com/four-library-systems-expand-their-partnership-with-unique-by-launching-messagebee/) - Unique Management Services is proud to announce that four library systems have launched MessageBee, the all-in-one communication platform for public libraries. - [Register new patrons online with RegisterIQ: How it works and what it means for everyone ](https://uniquelibrary.com/register-new-patrons-online-with-renewiq-how-it-works-and-what-it-means-for-everyone/) - Automatic Patron Registration is at the heart of RegisterIQ. It allows residents in your library’s service area to quickly and register for new cards online - [CS Pro Tip: InfoLink & the Best Ways to Use It](https://uniquelibrary.com/cs-pro-tip-infolink-the-best-ways-to-use-it/) - Written by Kelsy Heffley When libraries commit to material recovery, we commit to maintaining transparency throughout the process. At Unique, we want library staff to be confident and knowledgeable about the Gentle Nudge® Material Recovery process, which is why we created InfoLink. InfoLink is an online portal that allows library staff to view previously submitted - [Manhattan Public Library (KS) Launches MessageBee](https://uniquelibrary.com/manhattan-public-library-ks-launches-messagebee/) - The Kansas library adds next-generation SMS notifications to existing Unique Services Unique Management Services is proud to announce the launch of MessageBee for Manhattan Public Library this week. Subscribed patrons will now begin receiving SMS notifications for their library transactions. The Kansas library has been a Unique client for over a quarter century, with a - [Wichita Public Library (KS) Launches Call Handling from Unique](https://uniquelibrary.com/wichita-public-library-ks-launches-call-handling-from-unique/) - The Wichita Public Library has partnered with Unique Library to enhance its patron communication with professional call-handling services. As the largest city in Kansas, Wichita Public Library serves over 397,000 residents through its seven library locations and Friends bookstore, providing access to books, digital resources, community programs, and more. With multiple construction projects, the - [Understanding Your Monthly Reports from Unique](https://uniquelibrary.com/understanding-your-monthly-reports-from-unique/) - At Unique, we are committed to keeping you informed about the status of your accounts and any critical updates that may impact on your collections process. On or around the 7th of each month, Unique sends an email notification letting key staff know monthly reports are ready for review. These reports provide valuable insights into - [The Future of Library Communications: Why SMS Solutions Like MessageBee Are Essential](https://uniquelibrary.com/the-future-of-library-communications-why-sms-solutions-like-messagebee-are-essential/) - AT&T recently announced that as of June 17, 2025, it will discontinue its email-to-text and text-to-email services (AT&T Support) This decision is a major shift - [Meet the Unique Team: Our Favorite Books, Lifehacks, Podcasts and More.](https://uniquelibrary.com/meet-the-unique-team-our-favorite-books-lifehacks-podcasts-and-more/) - Beyond the Books: Meet the People Behind Unique Library’s Services At Unique Library, we’re more than just a service—we’re a team of book lovers, podcast junkies, music aficionados, and lifehack enthusiasts who genuinely care about libraries. We recently asked our team a few fun questions to get to know each other better, and now we’re - [CS Pro Tip: How to Handle Patron Disputes](https://uniquelibrary.com/cs-pro-tip-how-to-handle-patron-disputes/) - Disputes happen, and we are here to help We have fine-tuned our Gentle Nudge Material Recovery service to focus on patron and community relationships alongside keeping library shelves stocked. In effort to maintain your library’s relationship with your patrons, communication is a key aspect of our service. At Unique, we keep communication professional and well - [Unique Management Services Partners with BiblioCommons](https://uniquelibrary.com/bibliocommons-partners-with-unique-management-services-to-enhance-patron-communication-through-biblioapps/) - BiblioCommons, a leading provider of public library software, is excited to announce a new partnership with Unique Management Services to offer push notifications in BiblioApps, and SMS, voice, and email notifications in BiblioCore, powered by MessageBee. This collaboration combines the best in patron experience with the best in patron communication to create a more unified, - [Nicole Atkins and Rob Klaus Join Ownership Team of Unique Management Services](https://uniquelibrary.com/nicole-atkins-and-rob-klaus-join-ownership-team-of-unique-management-services/) - Unique Management Services, Inc is proud to announce that Nicole Atkins, Chief Executive Officer, and Rob Klaus, President, have become part owners of the company. This transition reflects Unique’s unwavering commitment to local ownership, community-focused values, and delivering unparalleled support to libraries. Nicole Atkins and Rob Klaus have been instrumental in guiding Unique Management Services - [CLEVNET expands MessageBee channels to include Phone, Marketing, and Circulation notices](https://uniquelibrary.com/clevnet-expands-messagebee-channels-to-include-phone-marketing-and-circulation-notices/) - Northeast Ohio consortium started email notices in September, adds phone notifications in commitment to patron communication in 2025 Unique Management Services is excited to announce the expansion of MessageBee for the CLEVNET consortium, serving libraries in and around the Cleveland, Ohio area. Previously used for email-based marketing and circulation notices, MessageBee now includes voice notifications, - [Chemeketa Cooperative Regional Library Service (OR) Launches MessageBee  ](https://uniquelibrary.com/chemeketa-cooperative-regional-library-service-or-launches-messagebee/) - The Salem, Oregon library consortium adds MessageBee Voice notifications to their existing Unique services Unique Management Services is proud to announce the launch of MessageBee for Chemeketa Cooperative Regional Library Service this week. Patrons will now begin receiving phone-based updates on their library transactions in three available languages, English, Spanish, and Russian. The Oregon capital - [Contra Costa County Library (CA) launches MessageBee from Unique](https://uniquelibrary.com/contra-costa-county-library-ca-launches-messagebee-from-unique/) - The East San Francisco Bay area Library launches MessageBee email and voice services. Unique Management Services is proud to announce the launch of MessageBee for Contra Costa County Library this week. Patrons will now begin receiving attractive emails and automated phone calls to stay up to date regarding library transactions. Contra Costa County Library serves - [Jackson County Library Services (OR) Launches MessageBee](https://uniquelibrary.com/jackson-county-library-services-or-launches-messagebee/) - The southwest Oregon library system adds all three MessageBee channels to their existing Unique services Unique Management Services is proud to announce the launch of MessageBee for Jackson County Library Services this week. Patrons will now begin receiving SMS, phone, and email notifications for their library transactions. The Oregon system is a longtime client of - [MessageBee expands to Australia with Brisbane City Council Library](https://uniquelibrary.com/messagebee-expands-to-australia-with-brisbane-city-council-library/) - Unique Management Services is proud to announce the launch of MessageBee for Brisbane City Council Library this week. - [Why Your Library Needs a Privacy Policy for SMS Messaging](https://uniquelibrary.com/why-your-library-needs-a-privacy-policy-for-sms-messaging/) - As part of recent changes in SMS and text messaging regulations, we have observed that several libraries want to send text messages but are unable to do so due to the lack of a privacy policy. Without a comprehensive privacy policy, applications for text messaging services may be denied by carriers. To prevent delays and - [Empowering Youth Through Engagement](https://uniquelibrary.com/empowering-youth-through-engagement/) - The Urban Libraries Council’s 2024 Creating Youth Opportunities Convening explored how libraries can empower youth, read about how to do it better. - [Staff Spotlight: James Walters](https://uniquelibrary.com/staff-spotlight-james-walters/) - Meet James Walters James Walters, a Tulsa native, graduated from Oklahoma Baptist University in 2016 with a degree in Bible Studies. Read more about James. - [Gaston County Public Library (NC) Launches MessageBee from Unique](https://uniquelibrary.com/gaston-county-public-library-nc-launches-messagebee-from-unique/) - The 10-location North Carolina system has launched MessageBee SMS and Phone service Unique Management Services is proud to announce the launch of MessageBee SMS and Phone Notifications for Gaston County Public Library this week. Patrons will begin receiving updates on their library transactions via 10-DLC compliant text message. MessageBee SMS represents an upgrade on legacy - [Allen County Public Library (IN) launches MessageBee from Unique](https://uniquelibrary.com/allen-county-public-library-in-launches-messagebee-from-unique/) - The northeast Indiana county-wide library system adds SMS notifications to their existing Unique services Unique Management Services is proud to announce the launch of MessageBee for Allen County Public Library this week. Patrons will now begin receiving next-generation SMS notifications from the library, upgrading from the previous ILS-generated notifications. Unique and Allen County Public Library - [Shasta Public Library (CA) Expands Unique Services](https://uniquelibrary.com/shasta-public-library-ca-expands-unique-services/) - The California library system adds MessageBee Phone to their extensive suite of Unique Services Unique Management Services is proud to announce the addition of MessageBee Phone Notifications for Shasta Public Library this week. Patrons have been receiving SMS notifications from the library since September, and the library has now expanded into a new MessageBee channel - [Indiana Evergreen Consortium adds MessageBee Voice Consortium-wide](https://uniquelibrary.com/indiana-evergreen-consortium-adds-messagebee-voice-consortium-wide/) - The statewide system will begin sending automated voice notifications to patrons this week Unique Management Services is proud to announce the launch of MessageBee Phone for Indiana Evergreen Library Consortium. The system has successfully been using MessageBee for SMS notifications since June, and patrons will now receive phone-based updates on their library transactions. Indiana Evergreen - [Corpus Christi Public Libraries (TX) launches MessageBee from Unique](https://uniquelibrary.com/corpus-christi-public-libraries-tx-launches-messagebee-from-unique/) - The south Texas library system upgrades their SMS notification solution, introduces next-generation deliverability solution. Unique Management Services is proud to announce the launch of MessageBee for Corpus Christi Public Libraries. Patrons will receive notifications from the library via next-generation 10-DLC SMS notification, with notices like predue, hold, and overdue instances. MessageBee is a powerful and - [Staff Spotlight: Andy Harp](https://uniquelibrary.com/staff-spotlight-andy-harp/) - Meet Andy Harp, the Director of Customer Service at Unique Library and the backbone of one of the most highly regarded customer service departments. - [The Best Time to Send Library Emails](https://uniquelibrary.com/the-best-time-to-send-library-emails-using-messagebee/) - Connecting with your library patrons through email is one of the most effective ways to promote programs, share updates, and keep your community informed, but timing is important. How and when you send your messages can have an impact on open rates. You’re sending emails during the wrong day and time. We did an analysis - [Wheaton Public Library (IL) launches MessageBee from Unique](https://uniquelibrary.com/wheaton-public-library-il-launches-messagebee-from-unique/) - The Greater Chicago area library system adds Email and SMS notifications to their suite of Unique services Unique Library is proud to announce the addition of MessageBee for Wheaton Public Library this week. Patrons will receive notifications from the library via email and SMS notifications, creating a new channel for their patrons. Unique and Wheaton - [Staff Spotlight: Haley Laverty](https://uniquelibrary.com/staff-spotlight-haley-laverty/) - Meet Haley Laverty: Championing Libraries Through Exceptional Service At Unique, every team member brings a unique blend of experience, passion, and dedication to supporting libraries. Meet Haley Laverty, a customer service account manager who exemplifies this commitment. Background and Interests With a bachelor’s degree in Liberal Arts and Moral Philosophy, Haley is a lifelong learner - [North Country Library System (NY) launches MessageBee SMS notifications from Unique.](https://uniquelibrary.com/north-country-library-system-ny-launches-messagebee-sms-notifications-from-unique/) - The 65-location system adds MessageBee SMS notifications and joins the growing list of MessageBee users. Unique Library is proud to announce the start of MessageBee SMS for North Country Library System (NCLS) this week. The library system is a new client of Unique, and joins a growing number of libraries that are using MessageBee to - [Arcadia Public Library (CA) launches MessageBee from Unique](https://uniquelibrary.com/arcadia-public-library-ca-launches-messagebee-from-unique/) - The Los Angeles-area library system adds Email and SMS notifications to their suite of Unique services Unique Library is proud to announce the addition of MessageBee for Arcadia Public Library this week. Patrons will receive notifications from the library via email and SMS notifications, creating a new channel for their patrons. Unique has served Arcadia - [Staff Spotlight: Jeremy Dubish](https://uniquelibrary.com/dubish_spotlight/) - Staff Spotlight: Jeremy Dubish – Senior Analyst, IT Department We’re excited to highlight Jeremy Dubish, one of the dedicated members of our IT Department. Jeremy has been with us for nearly 20 years, bringing his expertise and passion for problem-solving to the team. Who is Jeremy? Originally from Southern California, Jeremy attended college in Missouri - [St. Clair County Public Library (MI) launches MessageBee from Unique](https://uniquelibrary.com/st-clair-county-public-library-mi-launches-messagebee-from-unique/) - The Michigan library system adds Email and phone notifications to their suite of Unique services Unique Library is proud to announce the addition of MessageBee for St. Clair County Library this week. Patrons will receive notifications from the library via email and phone notifications, creating a new channel for their patrons. Founded in 1917, SCCL - [OWWL Library System (NY) launches MessageBee SMS notifications from Unique.](https://uniquelibrary.com/owwl-library-system-ny-launches-messagebee-sms-notifications-from-unique/) - The upstate NY library adds MessageBee SMS notifications and joins the growing list of MessageBee users. Unique Library is proud to announce the start of MessageBee SMS for OWWL Library System in New York this week. The library system is a new client of Unique, and OWWL joins a growing number of libraries that are - [CLEVNET launches MessageBee from Unique](https://uniquelibrary.com/clevnet-launches-messagebee-from-unique/) - The 47-system strong northern Ohio consortium launches circulation notices and marketing emails from MessageBee Unique Library is excited to announce that CLEVNET, a northern Ohio consortium of 47 library systems, has implemented MessageBee for email notifications. Patrons across CLEVNET will now receive circulation notices and marketing emails powered by the advanced MessageBee platform. CLEVNET is - [Corvallis-Benton County Public Library (OR) Launches MessageBee SMS, Phone, and Email service from Unique Management.](https://uniquelibrary.com/corvallis-benton-county-public-library-or-launches-messagebee-sms-phone-and-email-service-from-unique-management/) - The Oregon library system adds next-generation SMS messaging, email, and phone notifications to existing Material Recovery subscription Unique Library is proud to announce the addition of a full suite of MessageBee patron engagement platform for Corvallis-Benton County Public Library (CBCPL) this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional newsletter-style emails, - [Cedar Park Public Library (TX) Launches Call Handling from Unique](https://uniquelibrary.com/cedar-park-public-library-tx-launches-call-handling-from-unique/) - The Texas library will be offering live phone service to its patrons to interact with the library Unique Library announced the launch of call handling for Cedar Park Public Library this week. The service offers an innovative way for patrons to interact with the library without tying up staff with inquiries, while enhancing the patron - [Hampton Public Library (VA) Launches MessageBee SMS, Phone, and Email service from Unique Management.](https://uniquelibrary.com/hampton-public-library-va-launches-messagebee-sms-phone-and-email-service-from-unique-management/) - The Virginia library system adds next-generation SMS messaging, email, and phone notifications. Unique Library is proud to announce the addition of a full suite of MessageBee patron engagement platform for Hampton Public Library in the Commonwealth of Virginia this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional newsletter-style emails, as well - [Branch District Library (MI) launches MessageBee SMS notifications for their patrons.](https://uniquelibrary.com/branch-district-library-mi-launches-messagebee-sms-notifications-for-their-patrons/) - The southern Michigan library adds MessageBee SMS notifications to their existing Unique services. Unique Library is proud to announce the addition of MessageBee notifications for Branch District Library this week. The six-branch system is adding SMS notifications for Hold and pre-overdue notices. Branch District Public Library has been a valued member of the Unique - [Staff Spotlight: Erik Surber](https://uniquelibrary.com/staff-spotlight-erik-surber/) - Read about Erik Surber. Graduating with an MLS from the University of Iowa in 1995, Erik began his library career READ MORE - [SAILS Library Network (MA) launches MessageBee Phone notifications from Unique](https://uniquelibrary.com/sails-library-network-ma-launches-messagebee-phone-notifications-from-unique/) - Libraries in the Massachusetts consortium will begin sending voice notifications to patrons Unique Library is proud to announce the launch of MessageBee for SAILS Library Network in Massachusetts. The library consortium is a new client of Unique that serves 39 communities and 70 branches in southeastern Massachusetts. Supported notifications that SAILS will be using include - [Ardmore Public Library (OK) launches SMS notifications for their patrons this week.](https://uniquelibrary.com/ardmore-public-library-ok-launches-sms-notifications-for-their-patrons-this-week/) - Unique Library is proud to announce the addition of MessageBee notifications for Ardmore Public Library. The southern Oklahoma library adds MessageBee SMS. - [Increasing Email Frequency: Finding the Balance for Effective Communication ](https://uniquelibrary.com/increasing-email-frequency-finding-the-balance-for-effective-communication/) - https://uniquelibrary.com/increasing-email-frequency-finding-the-balance-for-effective-communication/ July 21, 2026 Unique Library Uncategorized - [Dollars and Sense: How to read your ROI report](https://uniquelibrary.com/dollars-and-sense-how-to-read-your-roi-report/) - Unique sends material recovery reports to Gentle Nudge customers every quarter. They have lots of information that shows why the Gentle Nudge is a great choice. - [The Lane Libraries (OH) adds MessageBee Email, SMS notifications](https://uniquelibrary.com/the-lane-libraries-oh-adds-messagebee-email-sms-notifications/) - The 5-location system serving the Cincinnati metro area will begin sending email and 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee email and SMS notifications for The Lane Libraries this week. In addition to eye-catching email notices, patrons - [Kenton County Public Library (KY) launches MessageBee SMS notifications](https://uniquelibrary.com/kenton-county-public-library-ky-launches-messagebee-sms-notifications/) - The 3-location system serving the Cincinnati metro area adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for Kenton County Public Library this week. Patrons will receive notifications from the library via SMS notifications, creating a - [LS&S Consortium launches MessageBee SMS notifications](https://uniquelibrary.com/lss-consortium-launches-messagebee-sms-notifications/) - The country-wide 25-member consortium adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Library Systems & Services (LS&S) consortium this week. Patrons will receive notifications from the library via SMS notifications, creating a new - [Traverse des Sioux Library System (MN) launches MessageBee SMS notifications](https://uniquelibrary.com/traverse-des-sioux-library-system-mn-launches-messagebee-sms-notifications/) - The 69-location consortium adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Traverse des Sioux Library System (TdS) consortium this week. Patrons will receive native notifications from the library via SMS notifications, creating a - [Santa Clara County Library District (CA) launches MessageBee Phone notifications for their patrons.](https://uniquelibrary.com/santa-clara-county-library-district-ca-launches-messagebee-phone-notifications-for-their-patrons/) - The Bay-area system adds MessageBee phone notifications, joins growing list of libraries using MessageBee. Unique Library is proud to announce a new client to our growing list of libraries using the innovative MessageBee platform. Santa Clara County Library District (SCCLD) area has added phone notifications for their patrons this month. The eight-branch system is adding - [NOBLE Consortium (MA) launches MessageBee SMS notifications](https://uniquelibrary.com/noble-consortium-ma-launches-messagebee-sms-notifications/) - The 25-location consortium adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the NOBLE (North of Boston Library Exchange) consortium this week. Patrons will receive notifications from the library via SMS notifications, creating a new - [Staff Spotlight: Kelsy Heffley  ](https://uniquelibrary.com/staff-spotlight-kelsy-heffley/) - About Kelsy Kelsy Heffley has been a devoted member of the Unique family for over 14 years. She embodies Unique’s values of dedication and versatility. When she's not busy with her role at Unique, Kelsy enjoys the company of her husband, two kids, and her family’s pets. Kelsy and her family love their time outdoors, whether - [Material Recovery with Preferred Names](https://uniquelibrary.com/material-recovery-with-preferred-names/) - Uncategorized Check out our Customer Service pro tip of the month: How preferred names work with Unique Management. Got any questions? Contact your rep! - [Woodruff Community Library (AZ) Launches Material Recovery from Unique](https://uniquelibrary.com/woodruff-community-library-az-launches-material-recovery-from-unique/) - Woodruff Community Library of Navajo County District and Member libraries in northeast Arizona has started Material Recovery service from Unique. It is the first time that the library has worked with the Jeffersonville, Indiana company, and is among over 50 libraries in the state of Arizona to use Unique Management to improve their patron experience. - [Evergreen Indiana Consortium launches MessageBee SMS notifications](https://uniquelibrary.com/evergreen-indiana-consortium-launches-messagebee-sms-notifications/) - The 130-location consortium adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Indiana Evergreen consortium this week. Patrons will receive notifications from the library via SMS notifications, creating a new channel for their patrons. Evergreen - [CW MARS Consortium (MA) launches MessageBee SMS notifications](https://uniquelibrary.com/cw-mars-consortium-ma-launches-messagebee-sms-notifications/) - The 187-location consortium adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Central and Western Massachusetts Automated Resource Sharing (CW MARS) consortium this week. Patrons will receive notifications from the library via SMS notifications, - [Staff Spotlight: Tori Roberts](https://uniquelibrary.com/staff-spotlight-tori-roberts/) - Who is Tori Roberts? Tori studied English at Austin Peay State University in Clarksville, Tennessee. She went on to marry her high school sweetheart, with whom she's been together with for 12 years. She is a mother to her 8-year-old daughter and her pets, a Boxer-Boston terrier named Russ, and her gray tabby cat - [Unique Library Welcomes Back Industry Expert Josh Neisler](https://uniquelibrary.com/unique-library-welcomes-back-industry-expert-josh-neisler/) - Unique Management Services is thrilled to announce the return of Josh Neisler to our team in the role of Sales Consultant, focusing on our clients. - [Staff Spotlight: Jamie Schiller](https://uniquelibrary.com/staff-spotlight-jamie-schiller/) - Jamie Schiller is a valuable member of the Unique team. She has a B.S. in History from Indiana University Southeast. She is passionate about books, cooking, crafting, and travel, with favorite destinations including Lucca in Italy, Kinsale in Ireland, and Savannah, Georgia. Jamie enjoys hosting gatherings that reflect her travel experiences and recipes. She is - [Staff Spotlight: Nicole Atkins](https://uniquelibrary.com/staff-spotlight-nicole-atkins/) - Nicole Atkins serves as the President and CEO of Unique Management Services. With a bachelor’s degree in business management from Indiana University Southeast, Nicole has dedicated 25 years to her role at Unique. She shares her life with her husband, Darryl, of 20 years, and their son, Darius, who will be attending Purdue University, Fort - [Napa County Library (CA) launches MessageBee SMS and phone notifications](https://uniquelibrary.com/napa-county-library-ca-launches-messagebee-sms-and-phone-notifications/) - The California system adds 10-DLC compliant SMS and phone notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Napa County Library (CA) this week. Patrons will be able to respond to the library’s SMS notifications, creating an easy - [Nevada Library Cooperative launches MessageBee Phone notifications for their patrons.](https://uniquelibrary.com/nevada-library-cooperative-launches-messagebee-phone-notifications-for-their-patrons/) - The western US system adds MessageBee phone notifications, joins Unique family of client libraries. Unique Library is proud to announce a new client to our growing list of libraries served. The Nevada Library Cooperative has added phone notifications for their patrons this month. The 12-branch system has locations across the Silver State, serving patrons in - [Osceola Library System (FL) launches MessageBee Phone notifications for their patrons.](https://uniquelibrary.com/osceola-library-system-fl-launches-messagebee-phone-notifications-for-their-patrons/) - The central Florida system adds MessageBee phone notifications, joins Unique family of client libraries. Unique Library is proud to announce a new client to our growing list of libraries served. Osceola Library System in the Orlando, Florida area has added phone notifications for their patrons this month. The six-branch system is adding phone notifications for - [Wichita Falls Public Library (TX) launches MessageBee SMS notifications from Unique](https://uniquelibrary.com/wichita-falls-public-library-tx-launches-messagebee-sms-notifications-from-unique/) - The Texas library adds 10-DLC compliant SMS notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Wichita Falls Public Library (TX) this week. Patrons will receive next-generation compliant text messages and will be able to respond to the - [Solano County Library (CA) Launches MessageBee SMS, Phone, and Email service from Unique Management.](https://uniquelibrary.com/solano-county-library-ca-launches-messagebee-sms-phone-and-email-service-from-unique-management/) - The California library system adds to their Material Recovery subscription, will utilize next-generation SMS messaging, email, and phone notifications. Unique Library is proud to announce the addition of a full suite of MessageBee patron engagement platform for Solano County Library in California this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional - [CS Pro Tip: Understanding Bankruptcy Reports](https://uniquelibrary.com/cs-pro-tip-understanding-bankruptcy-reports/) - For libraries that use Gentle Nudge from Unique, a situation that may arise is patrons filing for bankruptcy. It is a sensitive situation that requires a plan. - [Staff Spotlight: Teri Lynn Bullock](https://uniquelibrary.com/staff-spotlight-teri-lynn-bullock/) - They say it's people who make the company, and at Unique Management, this couldn't be truer- especially when you meet team members like Teri Lynn Bullock. Teri Lynn, an esteemed Customer Service Account Manager, has been a pivotal part of our team for over 17 years, demonstrating not just excellence in her role but - [Unique Management promotes Melissa Fenton to Director of Library Communication Services](https://uniquelibrary.com/unique-management-promotes-melissa-fenton-to-director-of-library-communication-services/) - Fenton will oversee MessageBee and Patron Service umbrellas, continue to develop industry-leading tools for libraries Melissa Fenton, a veteran of the library industry, has been appointed Director of Library Communication Services at Unique Management. The new role will allow her to continue providing client libraries with the best service possible, while bringing added expertise to - [Bexley Public Library (OH) launches MessageBee Email and SMS for patrons](https://uniquelibrary.com/2237-2/) - The Columbus, Ohio area library adds email and 10-DLC compliant SMS notifications to existing services. Unique Library is proud to announce the addition of MessageBee email notifications and SMS notifications for Bexley Public Library (OH) this week. Bexley is a current MessageBee user, adding to their existing consortium email subscription. The public library is a - [Newport News Public Library System (VA) launches MessageBee SMS and phone notifications](https://uniquelibrary.com/newport-news-public-library-system-va-launches-messagebee-sms-and-phone-notifications/) - The Virginia System adds 10-DLC compliant SMS and phone notifications system-wide to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Newport News Public Library System (VA) this week. Patrons will be able to respond to the library’s SMS notifications, creating - [Pennsylvania Integrated Library System (PA) launches MessageBee SMS consortium-wide](https://uniquelibrary.com/pennsylvania-integrated-library-system-pa-launches-messagebee-sms-consortium-wide/) - The Pennsylvania consortium adds 10-DLC compliant SMS notifications to keep their patrons up to date on their transactions. Unique Library is proud to announce the addition of MessageBee SMS notifications for the Pennsylvania Integrated Library System (PaILS) across Pennsylvania this week. The public library consortium is starting their first Unique service. Pennsylvania Integrated Library System - [Lake County Public Library (IN) launches MessageBee SMS from Unique](https://uniquelibrary.com/lake-county-public-library-in-launches-messagebee-sms-from-unique/) - The Chicagoland library has added to their existing suite of services to keep their patrons up-to-date on their transactions. Unique Library is proud to announce the addition of MessageBee notifications for Lake County Public Library (LCPL) in northern Indiana this week. The public library is adding MessageBee SMS to their existing NCOA Address Verification Service. - [Yavapai County Free Library District (AZ) partners with Unique Management to boost patron experience.](https://uniquelibrary.com/yavapai-county-free-library-district-az-partners-with-unique-management-to-boost-patron-experience/) - Yavapai County has expanded their partnership with Unique Management to include Material Recovery Unique Library is proud to announce that Yavapai County Free Library District has expanded their relationship to include material recovery. The service will work to reduce the amount of outstanding overdue materials, while courteously reminding patrons of their commitment to their library. - [Panhandle Public Library Cooperative System (FL) partners with Unique Management to boost patron experience](https://uniquelibrary.com/panhandle-public-library-cooperative-system-fl-partners-with-unique-management-to-boost-patron-experience/) - PPLCS starts Material Recovery, joins Unique Management’s growing family of libraries served. Unique Management Services has implemented and began our industry-leading Material Recovery service with Panhandle Public Library Cooperative System this week. The service will work to reduce the amount of outstanding overdue materials, while courteously reminding patrons of their commitment to their library. This - [Mid-Columbia Library System (WA) launches SMS notifications](https://uniquelibrary.com/mid-columbia-library-system-wa-launches-sms-notifications/) - Unique Library is proud to announce the addition of MessageBee notifications for the Mid-Columbia Library System in Washington this week. The 13-branch system is adding SMS notifications for E-Receipts, Hold Notice, Overdue Notices, Card Expiration, Auto-Renewal, and Pre-Overdue alerts. Mid-Columbia has been a valued member of the Unique family since 2006, adding MessageBee to their - [Westlake Porter Public Library (OH) launches SMS notifications for their patrons this week.](https://uniquelibrary.com/westlake-porter-public-library-oh-launches-sms-notifications-for-their-patrons-this-week/) - The Cleveland area library has added to their existing suite of services to keep their patrons up-to-date on their transactions. Unique Library is proud to announce the addition of MessageBee notifications for the Westlake Porter Public Library (WPPL) in northern Ohio this week. The public library adds to existing Material Recovery and NCOA Address Verification - [Bridges Library System (WI) launches SMS notifications for their patrons this week.](https://uniquelibrary.com/bridges-library-system-wi-launches-sms-notifications-for-their-patrons-this-week/) - The southeastern Wisconsin 24-branch system starts their first service with Unique Management. Unique Library is proud to announce the addition of MessageBee notifications for the Bridges Library System near the Milwaukee area in Wisconsin this week. The system includes locations in Waukesha and Jefferson Counties, and utilizes the Polaris ILS. MessageBee is a powerful and - [King County (WA) launches SMS and Email notifications for their patrons this week.](https://uniquelibrary.com/king-county-wa-launches-sms-and-email-notifications-for-their-patrons-this-week/) - The 50-branch library system is launching MessageBee courtesy notices via Email and SMS to their patrons to notify them of hold expirations. Unique Library is proud to announce the addition of MessageBee Email and SMS notifications for King County Library System in Seattle, Washington. The library has been a customer of Unique since 1999, adding - [Ventura County Library (CA) launches Live Chat this week.](https://uniquelibrary.com/ventura-county-library-ca-launches-live-chat-this-week/) - The California library will be offering live, staffed chat to its patrons to interact with the library from any web-enabled device. Unique Library announced the launch of Live Chat for Ventura County Library this week. The service offers an innovative way for patrons to interact with the library without tying up staff with inquiries, while - [Thanks for coming to the Directors' Summit 2023!](https://uniquelibrary.com/thanks-for-coming-to-the-directors-summit-2023/) - We'd like to take a moment to thank everyone who came to the Library Journal's Directors' Summit this year in Houston. We had a great event and enjoyed interacting with leadership from libraries across the country. In particular, we'd like to thank the folks at the Library Journal and Houston Public Library for hosting us - [New changes to MessageBee portal now live!](https://uniquelibrary.com/new-changes-to-messagebee-portal-now-live/) - We have been working hard to improve our portal and are excited to share it with you. Starting next week when you log into the MessageBee portal you will be given the option to utilize the beta version of our new and improved MessageBee portal. To start, this new version contains just the reporting - [The secret weapon behind our Data Service](https://uniquelibrary.com/the-secret-weapon-behind-our-data-service/) - Did you know that 17% of Americans move every year? Are you accounting for movers in your library’s mailing campaigns and notices? With so many patrons moving per year, if your library isn’t running scrubs on your databases at least once every few years, your patron database could be significantly off. An inaccurate database can - [NEWS | Sonoma Public Library launches MessageBee Email, SMS, and Voice Services](https://uniquelibrary.com/news-sonoma-public-library-launches-messagebee-email-sms-and-voice-services/) - The northern California library will start sending patrons notifications across three new channels this week. Unique Library announced the launch of MessageBee for Sonoma Public Library this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for their patrons. MessageBee is a powerful and customizable messaging tool that offers numerous - [NEWS | Oshawa Public Libraries launches MessageBee Email, SMS, and Voice Services.](https://uniquelibrary.com/news-oshawa-public-libraries-launches-messagebee-email-sms-and-voice-services/) - The four-branch system will begin sending email, SMS, and voice notifications to patrons this week Unique Library announced the launch of MessageBee for Oshawa Public Libraries this week. The innovative messaging solution offers customizable notifications for email, SMS, and phone voicemail for patrons of the Ontario, Canada library system. MessageBee is a powerful and customizable - [NEWS | Cooperative Computer Services launches MessageBee SMS](https://uniquelibrary.com/news-cooperative-computer-services-launches-messagebee-sms/) - The 29-member technology-forward group will begin sending transactional SMS notifications to patrons this week. Unique Library announced the launch of MessageBee for Cooperative Computer Services (CCS) this week. The innovative messaging solution offers customizable library-specific notifications for email and SMS. CCS joins the SWAN library consortium to be the second collection of libraries to implement - [Text them back with MessageBee](https://uniquelibrary.com/text-them-back-with-messagebee/) - MessageBee has an exciting new feature: Text your patrons back right from the MessageBee interface! We have added a great new feature that will make engaging the library even easier for patrons: 2 way SMS! For MessageBee SMS customers, patrons can now directly reply to their library's messages from their phone. Replies from patrons - [MessageBee Text Message – An Overview](https://uniquelibrary.com/messagebee-text-message-an-overview/) - Explore MessageBee's superior text message capabilities for stress-free library communications. Swap unreliable processes for fact, efficient communications. - [ALA 2023 - A note from Rob Klaus](https://uniquelibrary.com/ala-2023-a-note-from-rob-klaus/) - It was great to see a lot of customers and other vendor partners at ALA in Chicago this past weekend! The skies were blue, and the humidity was low making for a great Chicago visit. Based on our conversations at ALA, faulty text message delivery are frustrating a lot of library professionals! Many libraries are It was great to see a lot of customers and other vendor partners at ALA in Chicago this past weekend! The skies were blue, and the humidity was low making for a great Chicago visit. Based on our conversations at ALA, faulty text message delivery are frustrating a lot of library professionals! Many libraries are - [NEWS | SWAN Library Consortium Launches MessageBee Systemwide](https://uniquelibrary.com/news-swan-library-consortium-launches-messagebee-systemwide/) - The Chicagoland area library consortium has gone live with MessageBee at each of their 100+ locations. Unique Management Services announced the live launch of MessageBee for SWAN Library Services on Tuesday. The innovative messaging solution offers customizable branch-level notifications for email and SMS. MessageBee is a powerful and customizable patron communication tool that offers numerous - [Delivering Great Customer Service For Libraries | Webinar](https://uniquelibrary.com/delivering-great-customer-service-for-libraries-webinar/) - Rob Klaus and Melissa Fenton from Unique discusses the challenges of delivering great customer service, including staffing issues. They explain that providing great service requires effort and focus over time. Providing great customer service is tough and requires effort to maintain over time. Staffing is a challenge for many organizations trying to provide great service. - [NEWS | Pueblo City-County Library District (CO) Returns to Unique after Material Recovery hiatus.](https://uniquelibrary.com/news-pueblo-city-county-library-district-co-returns-to-unique-after-material-recovery-hiatus/) - Library had tried to replicate results with a local company, experienced disappointing results. Pueblo City-County Library District of Colorado (PCCLD) has restarted Gentle Nudge Material Recovery Service from Unique. Serving a base of 170,000 residents in south-central Colorado, the library district had been a Material Recovery client of Unique’s from 1998 up until 2018. In - [3 reasons MessageBee is perfect for consortiums](https://uniquelibrary.com/3-reasons-messagebee-is-perfect-for-consortiums/) - Thousands of libraries have already discovered why MessageBee is the ultimate patron communication tool. MessageBee is a service that converts your ILS-generated notifications to colorful emails, easy-to-read SMS messages, or simple phone notifications. On top of ILS transactional notifications, you can also send newsletters or any other kind of mass communication to your patrons, all - [NEWS | Westerville Public Library (OH) Launches Call Handling with Unique](https://uniquelibrary.com/news-westerville-public-library-oh-launches-call-handling-with-unique/) - Westerville Public Library has expanded its partnership with Unique Management by adding Call Handling Support as part of Unique’s Virtual Patron Support service. The library has over 113,000 card holders serving patrons in Westerville, parts of Columbus, northeast Franklin County and southern Delaware County in Ohio. Patron Communication Professionals from Unique Management will handle calls - [7 Tips to send better newsletters with MessageBee](https://uniquelibrary.com/7-tips-to-send-better-newsletters-with-messagebee/) - MessageBee is the ultimate library email tool. Using it for both transactional emails and for newsletters maximizes your investment in the software that can drive engagement for your library. Without the right know-how though, your library might not be sending the best possible newsletters to your patrons. Here are 7 tips that can take your - [What is NPS, how does it work, and can libraries benefit? World-class patron service with UniqueChat](https://uniquelibrary.com/nps-what-is-it-and-how-does-it-work/) - Most public-facing organizations (including libraries) believe they are providing truly great service. However, people as well and companies notoriously overestimate our competence and as a result really don’t know how their customers feel about their brand. That is where NPS comes in. Let's take a look at measuring customer satisfaction using NPS. We are going - ["We are a fine free library. Why do we need Unique?"](https://uniquelibrary.com/we-are-a-fine-free-library-why-do-we-need-unique/) - Common Library Staff Question: We are a fine free library. Why do we need Unique? Unique is addressing some of the most commonly asked questions librarians and library staff have about our services and library practices. Is your library fine free? The American Library Association officially took the position that public libraries should eliminate fines - [Blocked Patron Reengagement](https://uniquelibrary.com/blocked-patron-reengagement/) - Blocked Patrons? Now What? The slippery slope When a patron fails to return an item or a few, you’ll send overdues, reminders, and then finally a bill. What happens then? If you are not partnering with Unique for Material Recovery, likely nothing happens with those patrons and a once valuable library patron is totally disconnected - [Three problems Unique Chat can solve](https://uniquelibrary.com/three-problems-unique-chat-can-solve/) - Public libraries have seen the potential of live chat as a customer service tool for a long time. Until now, technical and logistical challenges have limited its usefulness and popularity with patrons. Unique Chat enables the public library to provide immediate assistance to online patrons, saving them time and effort. Chat can also convert more - [100-location Library Consortium adds MessageBee](https://uniquelibrary.com/100-location-library-consortium-adds-messagebee/) - The Chicago-area SWAN library consortium has implemented MessageBee for their patrons for 2023. The 100-location collection of libraries will now be able to send automatic notifications to their patrons. MessageBee comes with both transactional (hold, predue, overdue, etc) notices as well as newsletter and list funtionality. SWAN Libraries is implementing SMS text messaging with MessageBee, - [How MessageBee can double the click rate for your emails](https://uniquelibrary.com/doubling-your-click-rate-with-unique/) - A step in the right direction When Regina Public Library started Unique’s MessageBee service in July 2021, they made a positive change for their patrons. Gone were the old ILS email notifications that were hard to read and not helpful. Unique replaced the drab messages with eye-popping messages that made people want to read its - [6 Things library staff can do with new free time](https://uniquelibrary.com/6-things-library-staff-can-do-with-new-free-time/) - “Time is the most valuable thing a man can spend.” – Theophrastus If you could get several hours back per day, what would you do with the time you saved? With Unique Library, it’s not just a thought exercise. It is something to plan for. With staffing as tight as ever nowadays, it’s vital that - ["We are so much happier with MessageBee!" How Unique unlocked data for this Virginia library](https://uniquelibrary.com/we-are-so-much-happier-with-messagebee/) - Unique gave Arlington Public Library a tool that they didn't have: Data. About Arlington Public Library The Arlington Public Library serves the northern Virginia county of nearly 250,000 people. Arlington uses Koha for their ILS. The library's extensive Virginiana Collection holds things like maps from the 17th century and microfilm newspapers from as early as - [Unique Management Announces Second Annual Award Winners](https://uniquelibrary.com/unique-announces-annual-awards/) - Unique Library has awarded the second annual Defender of the Collection Award to eight libraries across the United States. The nationwide award recognizes libraries for outstanding commitment to their patrons and library materials. Together, the eight winners from across the U.S. recovered a combined $2.6 million in overdue materials and brought more than 19,000 patrons - [Transactional notifications with MessageBee: smart and effective](https://uniquelibrary.com/transactional-notifications-with-messagebee-smart-and-effective/) - When the Martha Cooper Library made the decision to expand their library starting in November 2022, they needed to let their patron base know. Good... One option was to send a mass email to all patrons of the Pima County Public Library System in the Tucson, Arizona area. However, since the service area covers about - [These Libraries are Changing the Library Card Game](https://uniquelibrary.com/these-libraries-are-changing-the-library-card-game/) - With library card signup month, we took a look around the country at some of the most innovative and exciting things some library systems are doing with their library cards. As an extension and free piece of marketing for your library, the physical card is an often-overlooked piece of the library-patron relationship. Source: San Diego - [Library Card Benefits Article](https://uniquelibrary.com/library-card-benefits-article/) - You’ll never guess what membership gets you at these libraries September is library card signup month, so to celebrate we asked a question: What is the least expected thing you get with a library card? Everybody would expect libraries to offer books, movies, and maybe some computers or other electronics available to borrow. We found - [Unique Kicks it up a Notch](https://uniquelibrary.com/unique-kicks-it-up-a-notch/) - When the phone notification system that a South Carolina regional library was using failed, Unique's MessageBee implementation team was there to save the day. While Aiken-Bamberg-Barnwell-Edgefield (ABBE) Regional Library was due to start MessageBee email notifications service in September, Unique had to step up when their current phone system failed. Rushing in a month ahead of - [MessageBee FAQs](https://uniquelibrary.com/messagebee-faqs/) - As a part of our ongoing staff question series, we wanted to answer some of the biggest questions about our MessageBee service. What is MessageBee? MessageBee is a communication service designed specifically for public libraries to communicate easily and effectively with their patrons. MessageBee offers libraries two distinct advantages: One, a fully engaging alternative to - [Save Staff Time With Unique](https://uniquelibrary.com/save-staff-time-with-unique/) - Let Unique help your library with staff turnover. In an unpredictable employment environment, even libraries cannot escape the topsy-turvy swings that covid has brought. It is important to be flexible and have solutions that can bridge gaps in employee coverage. Unique offers several tools that can help your employees focus their efforts on their tasks - [Three New Library Systems Join MessageBee Service](https://uniquelibrary.com/three-new-library-systems-join-messagebee-service/) - Unique is delighted to welcome North Texas Library Consortium (TX), Fort Worth Library (TX), and Fairfax County Library (VA) to the MessageBee Family. The three systems represent service areas of over 2,000,000 people and tens of thousands of patrons. "We're so excited to be sending out such a beautiful product to our patrons,” said Robert - [Ramapo Catskill Library System Goes Live With Unique’s MessageBee Platform](https://uniquelibrary.com/ramapo-catskill-library-system-goes-live-with-uniques-messagebee-platform/) - This 46 library consortium SirsiDynix Symphony group is using MessageBee to send location specific, branded circulation email notices for its member libraries. Unique is pleased to announce that Ramapo Catskill Library System (RCLS) has implemented MessageBee to enhance its circulation communications. RCLS was looking for a service to handle their bulk notice emails as emailing - [Send Messages in Preferred Languages with MessageBee](https://uniquelibrary.com/send-messages-in-spanish-with-messagebee/) - Is your library serving all of your patrons in the best possible way? If you aren’t using MessageBee, then the answer may be “no.” According to the US Census Bureau, approximately 1 in 5 households in the United States speaks a language other than English at home. For your ESL or non-English speaking patrons, sending - [Gentle Nudge Dispute Process and FAQs](https://uniquelibrary.com/dispute-process-and-faqs/) - What does the library see when notified of a dispute? Those designated to be Dispute Contacts at the library will receive the following email: Subject: File for you from UMS Hello! A document from Unique Management has been shared with you via our InfoLink website. Please log into the InfoLink site to download or view - ["Is Material Recovery Mean?"](https://uniquelibrary.com/common-library-staff-question-is-material-recovery-meanis-material-recovery-mean/) - Common Library Staff Question: Is Material Recovery Mean? Continuing our series on questions we get from library staff, we tackle a common question about our material recovery service What is Gentle Nudge? Gentle Nudge was founded as a core service from Unique Library, and it has proven to be an invaluable addition to libraries across - [10 Reasons for Unique Library Material Recovery](https://uniquelibrary.com/10-reasons-for-library-material-recovery/) - Why should your library use Unique Management Services’ material recovery service instead of a traditional collection agency? Here are 10 reasons why Unique’s material recovery service is better than traditional collection agencies. Unique’s entire service is crafted to meet the special needs of libraries. Traditional agencies treat libraries (and patrons) like all other non-library clients. - [PLA 2022: Reflecting on a Great Event](https://uniquelibrary.com/pla-2022-wrap-up/) - PLA 2022: Reflecting on a Great Event Unique was proud to be one of the hundreds of exhibitors on hand at PLA 2022. As Kal Penn put the finishing touches on a productive PLA 2022 Conference at the Oregon Convention Center in Portland last Friday, we wanted to put some thoughts down from the week - [Mount Laurel adds MessageBee to Existing Services](https://uniquelibrary.com/mt-laurel-adds-messagebee/) - Mount Laurel Library of southern New Jersey has added MessageBee to their existing Material Recovery services. The single-location library was recently named as the busiest municipal library in south Jersey and has been a Unique client library for over two decades. By adding MessageBee, the library will now be able to send automated ILS notifications - [Email Service: The Unique Way](https://uniquelibrary.com/email-service-the-unique-way/) - Our clients have found that most of their patrons prefer email over other standard methods, for example, phone calls, SMS & MMS messages and direct mail. Nationally, 62% of email service users prefer email as their main source of contact with a brand. Library patrons have the same preference. With this being the case, - [Calvert Library Strengthens Suite of Unique Services](https://uniquelibrary.com/calvert-library-strengthens-suite-of-unique-services/) - Calvert library has added Chat and Phone support by Unique, supplementing their existing Gentle Nudge and Print Notification subscriptions. The Washington D.C. area library has been a longtime Unique partner library, harnessing the power of Unique's proven services for over 20 years. The four-branch system in historic Calvert County will now be able to reduce - [Nine Fantastic and Unique Libraries to Visit ](https://uniquelibrary.com/nine-fantastic-and-unique-libraries-to-visit/) - Nine Fantastic and Unique Libraries to Visit One of the best parts of working of working at Unique is getting to visit and meet with the teams at all great library clients. Libraries have much to offer their individual communities and their patrons know how interesting some locations and designs can be, but very few - [Natrona County Public Library Success Story](https://uniquelibrary.com/natrona-county-public-library-success-story/) - Unique call agents: calm under pressure If you have answered calls at a library, odds are that while a vast majority are positive experiences, there are some outliers. When an upset patron calls, it can be a little challenging, but the good news is that Unique is trained for prepared for all call scenarios. - [Fines Free, is it Right for Your Library?](https://uniquelibrary.com/fines-free-with-unique/) - Key Points Worth Considering when Exploring the Switch to Fines Free: Staff Friendly– Fines Free with Unique means fewer transactions that reduce time staff spends with each customer and expedites lines at the circulation desk. Unique’s automated process streamlines the process when accounts are overdue. This means increased efficiency and more flexibility. Staff can be - [Addison Public Library Adds NCOA Address Verification](https://uniquelibrary.com/addison-public-library-adds-ncoa-address-verification/) - Addison Public Library has added Unique's National Change of Address (NCOA) Verification service starting in January 2022. The Chicagoland library is harnessing the service to eliminate the need to renew library cards, instead using the NCOA database to automatically update their patron database when patrons move from the area. “The reason for removing expiration dates - [Williamsburg Regional Library Adds Gentle Nudge](https://uniquelibrary.com/williamsburg-regional-library-adds-gentle-nudge/) - Williamsburg Regional Library has partnered with Unique to use Gentle Nudge to protect their materials in circulation. By adding the service, the three-branch library system will now keep a larger proportion of their materials in circulation, thanks to the third-party leverage that Unique brings to all of their clients. The Unique service also removes the - [How Dynamic Lists Can Help Your Library](https://uniquelibrary.com/how-dynamic-lists-can-help-your-library/) - When it comes to sending emails to your library’s users, it’s easy to paint every single patron with a broad brush – send everyone emails about everything. The problem is, if your patrons keep getting emails from your library that do not pertain to them, then they will stop opening and reading your messages. Dynamic - [Up Your Email Game With MessageBee Reporting](https://uniquelibrary.com/up-your-email-game-with-messagebee-reporting/) - The MessageBee dashboard is the home for all features of Unique’s premier tool for libraries to communicate with their patrons. From the column on the left side of the dashboard you can access anything your library may need, including the Reports feature that can unlock a world of insights for your library. The attractive - [Garfield County Public Library District starts Gentle Nudge®](https://uniquelibrary.com/garfield-county-public-library-district-starts-gentle-nudge/) - Unique is proud to announce that Garfield County Public Library District has started using Gentle Nudge® Material Recovery Service. By adding the flagship service from Unique, the Rifle, Colorado community library will keep their materials in circulation and available to their patrons. Gentle Nudge® by Unique will operate on behalf of the GCPLD to recover - [Easy To Use Curbside Hold Pickup Software: Curbside Communicator](https://uniquelibrary.com/curbside-communicator-uniques-software-for-quick-and-easy-curbside-hold-pickup/) - Like many of us, libraries are looking for ways to serve patrons and accomplish their organizational mission during the ongoing COVID-19 pandemic and beyond. As a first step, many libraries are turning to Curbside Hold Pickup as a way to get materials to patrons while adhering to safe social distancing policies. Curbside Hold Pickup, done - [Manitowoc-Calumet Library System adds MessageBee Services](https://uniquelibrary.com/manitowoc-calumet-library-system-adds-messagebee-services/) - Unique is proud to announce that Manitowoc-Calumet Library System (MCLS) has implemented MessageBee to enhance its circulation communications including SMS, email, and phone notifications options. With MessageBee, MCLS will now be able to reach their patrons however is most convenient for the library user using consistent library specific branding . The MCLS are now able - [Jefferson County Public Library Adds Phone Support From Unique Management Services to Enhance Service For Patrons](https://uniquelibrary.com/jefferson-county-public-library-adds-phone-support-from-unique-management-services-to-enhance-service-for-patrons/) - To further support its patrons, the Jefferson County (Colorado) Public Library (Jeffco) recently partnered with Unique Management Services (Unique) to provide additional phone support via expanded hours. Support includes the ability to help with patron account questions along with any of the programs and services available through the Jeffco including online learning tools, e-materials, and community - [HTML Email and Libraries – What You Need to Know](https://uniquelibrary.com/html-email-and-libraries-what-you-need-to-know/) - Did you know that email comes in two main formats – plain text and HTML? You may not be aware as almost any email in your inbox from an online retailer, social media website, or service is the HTML (or Hyper Text Markup Language) version as it is the standard for branding and professional communications. - [Don’t be shy about protecting PII](https://uniquelibrary.com/dont-be-shy-about-protecting-pii/) - Over the past 20 years, Unique has grown from a company devoted solely providing Gentle Nudge® recovery services to a company now offering a wide array of communication and engagement tools for libraries worldwide. Regardless of the service(s) used, whether it be our Gentle Nudge® Recovery, National Change of Address, Print/SMS/Phone Notifications, Inbound Call/Chat or - [Unique Showcase Section Has Launched!](https://uniquelibrary.com/unique-showcase-section-has-launched/) - We're excited to announce that we have launched a new Showcase section on Uniquelibrary.com to highlight some of our fantastic clients around the country that we partner with to showcase what they're doing for their patrons, and how they are impacting their communities. This new section of our website will be updated regularly, so keep - [Flexible Notifications](https://uniquelibrary.com/flexible-notifications/) - Need Flexible Notifications? Current times require flexible notifications. Just think, how many times in the past year did your notices have to change? With ever-changing processes due to COVID, many libraries revised their holds, overdues, and other transactional messages every few weeks. Gone are the days of “set it and forget it” for ILS notices. Flexibility to edit and update these communications is now - [Centralized Customer Service @ MidPointe Library](https://uniquelibrary.com/centralized-customer-service-midpointe-library/) - Unique Helps Solve Customer Service Challenges With five branches, and an annual circulation of 2.3 million items, the administration at MidPointe Library System in central Ohio needed to find a solution to deliver excellent service across the system. Doing this while adhering to a tight budget compelled them to consider new efficient modes of operation. - [How Toledo Lucas County Public Library Maintained Continuity of Service with Unique’s Patron Contact Center](https://uniquelibrary.com/how-toledo-lucas-county-public-library-maintained-continuity-of-service-with-uniques-patron-contact-center/) - Building projects can pose significant operational challenges for public libraries. When faced with the daunting, but welcome task of a year-long closure of a main or central library to provide a much needed, full renovation, there are many decisions to consider. For the Toledo Lucas County Public Library, one of those was “how are we - [E-Media Support From Unique](https://uniquelibrary.com/emedia-support/) - Assisting patrons with your digital resources when virtual support is the only option can be a challenge for many teams. We have found that there are four steps to successfully providing e-media support for patrons and these principles don’t only apply to remote support, but onsite support as well. Recognize and Organize Your Resources In - [Unique Announces New Awards Program Winners](https://uniquelibrary.com/unique-announces-new-awards-program-winners/) - Unique Management Services creates new awards program for high-impact libraries Libraries honored for providing vital services and keeping patrons in good standing JEFFERSONVILLE, Ind. (Sept. 15, 2021) – A new awards program is honoring libraries for their exceptional community impacts. Unique Management Services, based in Jeffersonville, Ind., created three awards to celebrate high-impact libraries for - [Dearborn Public Library Chooses MessageBee](https://uniquelibrary.com/dearborn-public-library-chooses-messagebee/) - Dearborn Public Library Goes Live on Unique’s MessageBee Platform Horizon Libraries now have Access to MessageBee’s Circulation Notices Unique is proud to announce that Dearborn Public Library has implemented MessageBee to enhance its circulation communications. In the first major change since email notifications launched, patrons now receive branded notifications that support the library’s overall marketing efforts. Dedicated space in each notice provides the opportunity for patrons - [Real Life Notifications from MessageBee](https://uniquelibrary.com/real-life-notifications-from-messagebee/) - Most library notifications don’t leave a lasting impression on the patron. The notifications are functional but not reflective of the branding effort put into your virtual and in-person experiences. MessageBee provides all notification channels for all major ILS platforms that can leave a positive impression by meeting and exceeding patron communication expectations. Brand recognition increases and leaves the patron more - [Measuring MessageBee Email Engagement](https://uniquelibrary.com/measuring-messagebee-email-engagement/) - Apple’s Mail Privacy Protection’s Impact on MessageBee Metrics Apple recently announced ongoing privacy changes, including limiting how email senders can track opens for their emails. While libraries understand the importance of patron privacy, this impact will affect reporting that MessageBee can provide. What does this mean for your MessageBee reporting? Apple Mail users that opt into the privacy protections will show all emails - [Self-service, Full-Service, or Hybrid - Which UniqueChat Option is Best For Your Library?](https://uniquelibrary.com/self-service-full-service-or-hybrid-which-uniquechat-option-is-best-for-your-library/) - UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options. Ready for UniqueChat, but Unsure About - [Unique’s Change of Address Service for Smaller Libraries Now Available](https://uniquelibrary.com/uniques-change-of-address-service-for-smaller-libraries-now-available/) - Do you have less than 50,000 patron records? If so, this news is for you: Unique’s Change of Address service has been popular with libraries looking to maintain accurate patron records and reduce the time for both staff and patrons in renewing card. Until now, there has been a minimum charge based on 50,000 patron - [Unique Webinar Section Has Launched](https://uniquelibrary.com/unique-webinar-section-has-launched/) - Unique has launched a new webinars section on Uniquelibrary.com to display our sessions with insightful leaders from the library industry that reviews and analyzes current trends to identify methods to improve the patron experience and enhance library operations. We host webinars frequently, so check back to see if a new webinar has been posted! While - [Curbside past COVID ](https://uniquelibrary.com/curbside-past-covid/) - Curbside past COVID Last year, most library systems looked towards curbside service to provide physical materials when physical contact was not possible. Now that in-person services are reopening, patrons and staff are looking to continue curbside service for convenience. Various patron types prefer curbside. Parents with young children in car seats, patrons that may have difficulty - [Expanding Digital Access with CARES](https://uniquelibrary.com/expanding-digital-access-with-cares/) - With the signing of the recent CARES act that includes library services, Unique has seen a surge in interest about how our tools and services expand digital access and provide technical support services. Here is a quick menu of how Unique serves libraries to help meet their digital access and technical support service needs. Expanding - [Patron Phone Calls: The 8 Most Common](https://uniquelibrary.com/patron-phone-calls-the-8-most-common/) - In Unique’s 10+ years of answering patron phone calls, we’ve identified the trends of why patrons are reaching out to contact their local library. While the answers will vary from library to library, the questions remain the same. These eight categories encompass 80% of patron phone calls. Patron Phone Calls: The 8 Most Common Circulation - [Time to Reopen? Support for Libraries in Need](https://uniquelibrary.com/time-to-reopen-support-for-libraries-in-need/) - Time to Reopen? Patrons are hungry about reengaging with library services as soon and as safely as possible. With the prolonged pandemic, we are seeing staffing upended at libraries through a combination of unfilled retirements, furloughs, and layoffs. Budgets are tight at a time when it’s a time to reinvent and redeliver library service. Combine that with the ever-expanding reach of how libraries serve their - [Product Spotlight: MessageBee](https://uniquelibrary.com/product-spotlight-messagebee/) - Unique has been the preferred patron communication provider, both staffed and software service solutions, for public libraries for 25+ years with ~2000 library partners worldwide. Modern libraries, both public and academic, rely on modern communications. Many library systems rely on additional services for marketing driven emails, but transactional emails remain unchanged. Message BEE modernizes ILS - [Live Chat Software - Staffing and Designing for Real Patron Needs](https://uniquelibrary.com/staffing-and-designing-live-chat-for-real-patron-needs/) - Who's Staffing Your Live Chat Software? What type of service is live chat for your digital branch, and how do you decide who is going to be staffing your live chat software? Knowing what type of questions patrons will be asked is important to know who those questions should be directed toward. When we talk - [KCPL Showcase Introduction](https://uniquelibrary.com/kcpl-showcase-introduction/) - Introduction to the KCPL Showcase Curbside Communicator has helped ease the process for patrons and staff at hundreds of library locations since the service launches in 2020. In our library showcase for Kansas City Public Library, we focus on the usage at the Plaza Branch. The reduction in patron phone calls has allowed staff to - [Maintaining an Accurate Patron Database](https://uniquelibrary.com/maintaining-an-accurate-patron-database/) - Maintaining an Accurate Patron Database How long are your library cards good for? Most libraries assume a patron will live at the same address for three years and use this as their default card expiration. Suddenly a patron goes to check out an item and must refresh their card assuming they are in the library. - [Message BEE Reporting](https://uniquelibrary.com/message-bee-reporting/) - Message BEE, Reporting for Duty Did you know Message BEE has reporting that both Marketing/Communications and Circulation Departments will be interested in? Circulation: When was the last time you heard “I didn’t receive it!” for a notification. With Message BEE, there’s no more guessing. In the Message BEE portal, click “Detailed Search” and search for the patron’s - [Fines Free and Recovering Material – Not Mutually Exclusive](https://uniquelibrary.com/fines/) - “Why am I receiving a bill? I’m not supposed to have fines.” Heard this before? Maybe your library is already a fines free library or you are considering changing your policies. A serious concern by many in your circulation department is the return of materials by patrons without alienating them in the process. Unique works with the majority of fines free libraries and over 1800+ library systems worldwide to ensure - [Full Channel Notifications from Unique](https://uniquelibrary.com/full-channel-notifications-from-unique/) - Full Channel Notifications Each patron has Unique preferences for how they want to be notified of hold notifications, overdue books, bills, newsletters, and any other communication from the library. Depending on the type of notice, patrons may have multiple communication preferences. Having flexibility to meet your patron expectations ensures they are going to utilize your - [Making The Transition to A Fines Free Environment?](https://uniquelibrary.com/making-the-transition-to-a-fines-free-environment/) - Many libraries are currently considering the adoption of fines-free policies as a way to increase the rate of return of overdue materials. Are you ready to be a fine-free library? Indeed, adjusting fine structure or creating a fines-free policy, may be an effective strategy for getting books back on shelves. More materials returned. Patrons restored - [Designing a Live Chat Widget](https://uniquelibrary.com/designing-a-live-chat-widget/) - An important part of adding live chat to your library’s website is choosing a live chat box widget. When designing a widget, you want to make sure that it matches your library’s branding, the look and feel of your website, and is also easy to use. With Live Chat from Unique, the options for a - [Efficiency through Curbside Communicator](https://uniquelibrary.com/efficiency-through-curbside-communicator/) - Duluth Public Library is a three-branch library system that has been hit hard by the COVID outbreak. Looking to find efficiency through curbside service, the library was quick to adopt it to provide their physical assets to the public beginning in April. Due to staffing reductions and process and policies needed, service has been reduced - [UniqueChat is Tailored Specifically for Libraries](https://uniquelibrary.com/uniquechat-is-tailored-specifically-for-libraries/) - UniqueChat As we’re all navigating our way through the COVID-19 emergency, now more than ever, your website may wind up being your busiest branch. As patrons around the country adhere to stay-at-home orders and abide by social distancing guidelines, but still need the vital services offered by their local libraries, a live web chat is - [Material Recovery Post COVID Best Practices](https://uniquelibrary.com/best-practices-for-material-recovery-post-covid/) - New Normal for Material Recovery Post COVID? "New Normal" is our phrase of the day when thinking about material recovery post COVID. We’re sorting it out as we go, almost one day at a time. Nothing will be exactly as it was. Nor is it expected to be. Right? And how libraries “reshape” their service - [When the Budget is Tight, Unique can Help](https://uniquelibrary.com/when-the-budget-is-tight-unique-can-help/) - Let’s face it; there is no city, county, or organization that is immune to the challenges and budget issues caused by the current worldwide economic downturn. This is especially true for libraries. So, how do libraries justify allocating budget dollars for Unique Management Services’ (UMS) material recovery service when budgets are tight? Stated simply, because - [Virtual Solutions for Public Libraries](https://uniquelibrary.com/virtual-solutions-for-public-libraries/) - Libraries are quickly adjusting to the new reality of serving patrons virtually. Suddenly adapting to a virtual branch without the help of an in-person librarian may be difficult for patrons during an already difficult time. Email forms are simple for staff to reply to but don’t come close to replacing a human conversation. This leads - [Material Matters: Great To Be Back!](https://uniquelibrary.com/material-matters-great-to-be-back/) - From Lyle Stucki, co-owner of Unique Management Services: Hello everyone! It’s my great pleasure to introduce the first issue of our new and improved newsletter: Material Matters! And the timing couldn’t be better. This year, Unique celebrates 25 wonderful years of service to public libraries---across the globe!----having Gently Nudged literally millions of long overdue patrons - [How inbound call centers help libraries connect](https://uniquelibrary.com/inbound-call-centers-help-libraries/) - If your library has an inbound call center, or you’re thinking of starting one, efficiency is a major factor you need to consider. In our experience, it’s virtually impossible for libraries to operate an in-house call center efficiently because of the relatively small number of calls any one library jurisdiction receives. The inefficiency of flying - [Something Special for Online Patrons](https://uniquelibrary.com/something-special-for-online-patrons/) - You know those special patrons everyone knows by name? The regulars who come to the library for materials and resources, yes, but also for the human interaction? Every library has them. The desire to feel valued and attended to isn’t limited to your library’s “regulars.” ALL patrons – all people – are like that in ## Pages - [Home](https://uniquelibrary.com/) - As the leader in Library Communication and Patron Services, Unique Management has a rich history of serving libraries with patron and staff friendly services. - [ALA 2023](https://uniquelibrary.com/ala_2023/) - Our Mission? Supporting libraries. A full overview of our current products and innovative library services is below. We invite you to take a look and truly see how your library can serve, engage, and interact with patrons to create next-level engagement and an experience they are sure to rave about. Find our booth What librarians - [Automated Borrower Tools](https://uniquelibrary.com/automated-borrower-tools/) - Streamline your library’s card renewal processes with Automated Borrower Renewal. Effortlessly renew cards automatically. - [Case Study: Unique Solved this SMS Deliverability Problem](https://uniquelibrary.com/case-study-unique-solved-this-sms-deliverability-problem/) - In mid-2024, Fort Worth Public Library faced a significant communication challenge: Their patrons were not receiving SMS notifications. - [Case Study: Automated Renewal for Arlington Public Library](https://uniquelibrary.com/case-study-automated-renewal-for-arlington-public-library/) - Save staff time and help patrons with library card renewals. See h Arlington Public Library saved their staff countless hours and interactions with renewal. - [Webinars](https://uniquelibrary.com/about/webinar/) - Unique Library Webinars Partnering with some of the most insightful leaders within the library family, Unique reviews and analyzes current events and industry trends to identify new methods to improve the patron experience and enhance library operations Fine Free Material Recovery | Recover Overdue Materials and Unblock Patrons LEARN MORE Patron Services | New and - [Testimonials](https://uniquelibrary.com/testimonials/) - Video Testimonials “We have been very happy with Unique. I think your customer service is amazing. I appreciate how quickly you respond when I have a question and everyone I’ve ever had contact with has been very friendly and helpful. Thank you for all you do!” -Staci Weingartner, Administrative Assistant Ottawa Library “You all at - [Library Budget Analysis: Checking the Math on Staffing Costs](https://uniquelibrary.com/library-budget-analysis-checking-the-math-on-staffing-costs/) - This library was able to both save time and increase patron satisfaction with a switch to Unique Virtual Patron Service. Our staffing solutions can help you too - [Gentle Nudge FAQs](https://uniquelibrary.com/gentle-nudge-faqs/) - Gentle Nudge® FAQs for libraries. Learn how material recovery restores access, encourages returns, and supports fine free policies. Take the quiz. - [Supporting Tax Season Without Adding Strain on Library Staff](https://uniquelibrary.com/supporting-tax-season-without-adding-strain-on-library-staff/) - Learn how Fremont Public Library supported AARP Tax-Aide call volume without overburdening staff using seamless rollover and live agent support. - [3 Ways Gentle Nudge Improves the Library Experience for Patrons](https://uniquelibrary.com/3-ways-material-recovery-improves-the-library-experience-for-patrons/) - Learn how Gentle Nudge material recovery improves equity, reduces hold times, and strengthens library access for patrons across your community. - [Outreach and Inclusivity Toolbox](https://uniquelibrary.com/outreach-and-inclusivity-toolbox/) - Outreach & Inclusivity That Meets Patrons Where They Are Remove barriers to access, improve communication, and support patrons across every stage of the library relationship—with tools designed to expand reach without adding friction. Real time help, wherever patrons are. Chat provides immediate, text based assistance without requiring a visit or a phone call. Patrons can - [Outreach Toolbox](https://uniquelibrary.com/outreach-toolbox/) - Outreach Toolbox Explore new ways to engage your patrons with New Mover Service, MessageBee, and RenewIQ from Unique Expand how you serve your patrons Reduce administrative friction and preserve library access. Automated Borrower Renewal and Verified Borrower Registration from Unique help ensure that eligible patrons maintain access without unnecessary interruptions. By minimizing manual steps and - [Privacy Policy](https://uniquelibrary.com/privacy-policy/) - Unique Management Privacy Policy Effective 3/30/2026 Introduction and Scope Unique Management Services, Inc. (“Unique”, “we”, “us”, “our”) takes the protection of personally identifiable information (“Personal Data”) very seriously. This Privacy Policy (the “Policy”) addresses data subjects whose Personal Data we may receive from our customers in providing our library material recovery services, performing outreach to - [Services](https://uniquelibrary.com/services/) - Our Mission? Supporting libraries. A full overview of our current products and innovative library services is below. We invite you to take a look and truly see how your library can serve, engage, and interact with patrons to create next-level engagement and an experience they are sure to rave about. 95% Of Libraries Say Excellent - [Verified Borrower Registration](https://uniquelibrary.com/verified-borrower-registration/) - Streamline your library’s online registration with Verified Borrower Registration. Effortless address verification & ILS integration. - [Register and Renew: the R&R your library staff needs](https://uniquelibrary.com/register-and-renew-the-rr-your-library-staff-needs/) - Verifying addresses for new and renewing patrons a tedious time drain on library staff. Manual processes increase staff workload, but there are tools to help. - [Request a Quote](https://uniquelibrary.com/request-a-quote/) - Interested in partnering with Unique? We’d love to talk about your library and how we can help achieve your goals. 1 2 3 4 Name This field is for validation purposes and should be left unchanged. Please Type Your Name* First Last Please Type Your Library Please Type Your Email* Please Type Your Phone Number - [You Should Be Budgeting for This Group of Patrons](https://uniquelibrary.com/budgeting-for-virtual-patrons/) - MessageBee from Unique is the ultimate patron communication tool. With email, phone, and SMS options, your library can reach and engage all patrons. - [MessageBee Remarketing page](https://uniquelibrary.com/messagebee-remarketing-page/) - MessageBee from Unique is the ultimate patron communication tool. With email, phone, and SMS options, your library can reach and engage all patrons. - [MessageBee](https://uniquelibrary.com/messagebee/) - MessageBee from Unique is the ultimate patron communication tool. With email, phone, and SMS options, your library can reach and engage all patrons. - [2025 MessageBee Recap](https://uniquelibrary.com/2025-messagebee-recap/) - MessageBee handled 78.9M messages across email, SMS, and phone in 2025, reporting strong deliverability, multilingual support, and usage across 4,000 locations. - [SMS vs Email: What You Need to Know When Messaging Patrons](https://uniquelibrary.com/sms-vs-email-what-you-need-to-know-when-messaging-patrons/) - When messaging your patrons, there are a few considerations to keep in mind. Many MessageBee users deploy a combination of SMS and email to get it just right. - [New Mover Start Page](https://uniquelibrary.com/new-mover-start-page/) - Ready to start using Unique’s New Mover Service? Start Here Library Name Contact Name Contact email Postcard Size 4x6 6x9 I would like to contact new movers in my area from the last 6 months 3 months Is your service area defined by a shape file? Check here if yes. Yes, my library's service area - [Are Returned Library Materials Still Valuable?](https://uniquelibrary.com/are-returned-library-materials-still-valuable/) - Learn why materials returned through Unique’s Gentle Nudge® process remain valuable, in demand, and deliver strong ROI for today’s libraries. - [Build Once, Reuse Forever: Templates and Universal Elements in MessageBee](https://uniquelibrary.com/build-once-reuse-forever-templates-and-universal-elements-in-messagebee/) - Creating great-looking communications for your library doesn’t have to start from scratch every time. Templates and elements can help. - [Marketing Toolbox](https://uniquelibrary.com/marketing-toolbox/) - Marketing Toolbox Grow and engage your patron base with these tools from Unique. Next-generation SMS, Email notifications, Phone messages from MessageBee and NCOA-enabled New Mover Service. Take your marketing to the next level with these tools from Unique Send new residents a postcard about your library With the New Mover Service from Unique, send new - [Why Dynamic Lists Unlock Better Communication](https://uniquelibrary.com/why-dynamic-lists-unlock-better-communication/) - What makes Dynamic Lists Essential? Let’s be honest—most email tools weren’t built for libraries. They were made for e-commerce or generic marketing, not for community-driven communication. That’s why so many library emails feel “batch and blast”—the same message to everyone, regardless of who they are or what they care about. MessageBee and dynamic lists change - [How to Craft Your Year-End Newsletter](https://uniquelibrary.com/how-to-craft-your-year-end-newsletter/) - As the year concludes, it is important to share the accomplishments of your library with your patrons in a year-end email newsletter. Read more on how to do it! - [How libraries use email to keep patrons informed](https://uniquelibrary.com/how-libraries-use-email-to-keep-patrons-informed/) - How libraries use email to keep patrons informed How does your library engage patrons via email? These insights show how MessageBee users are harnessing tech. - [Boosting Material Recovery: 5 Expert Tips for Getting the Most From Gentle Nudge](https://uniquelibrary.com/boosting-material-recovery-5-expert-tips-for-getting-the-most-from-gentle-nudge/) - Gentle Nudge Material Recovery has been a proven way for libraries to return materials and unblock patrons for over 30 years. Our Reps answer questions here. - [Client Showcase](https://uniquelibrary.com/client-showcase/) - Unique Library Client Showcase Unique partners with some fantastic clients all around the country and we like to showcase what they're doing for their patrons and how they are impacting their communities. Arlington Public Library Arlington Public Library in Virginia serves a diverse, dynamic, and highly mobile community in the Washington, D.C. area. With so - [How Unique Saves Libraries Time](https://uniquelibrary.com/how-unique-saves-libraries-time/) - Distractions are everywhere. Unique eliminates them. Library staff time is more valuable than ever. Between assisting patrons, developing programs, and managing collections, teams are constantly balancing their core mission with the operational demands of running a busy library. Too often, highly trained staff find themselves tied up in repetitive but necessary tasks—renewing borrower accounts, fixing - [iOS 26 update: Resources, FAQs, and what your library needs to know](https://uniquelibrary.com/ios-26-update-resources-faqs-and-what-your-library-needs-to-know/) - Apple’s iOS 26 update introduces new tools to help iPhone users manage unwanted calls and text messages. - [Case Study: How Arlington Public Library Reduced Staff Burden and Increased Patron Satisfaction](https://uniquelibrary.com/case-study-arlington-public-library/) - Arlington Public Library in Virginia serves a diverse, dynamic, and highly mobile community in the Washington, D.C. area. - [MessageBee](https://uniquelibrary.com/messagebee-lj/) - MessageBee is the complete patron communication tool for today's libraries. Featuring Email | Phone | SMS >> One tool, endless possibilities. - [Automated Borrower Renewal](https://uniquelibrary.com/automated-borrower-renewal/) - Streamline your library’s card renewal processes with Automated Borrower Renewal. Effortlessly renew cards automatically. - [Why Unique?](https://uniquelibrary.com/why-unique/) - Why Libraries Choose Unique: People, Technology, and Value Working Together Every library runs on connection—between people, information, and communities. Supporting that connection takes more than just software or services. It takes real people who listen, tools that actually make life easier, and pricing that doesn’t stretch already-tight budgets. That’s where we come in: practical solutions, - [UniqueChat](https://uniquelibrary.com/uniquechat/) - UniqueChat Live web chat software for libraries UniqueChat Live web chat software for libraries Engage with your virtual patrons. UniqueChat efficiently and conveniently delivers chat support to online patrons. UniqueChat provides the ease patrons want and the flexibility libraries need through customization, automation, staffing models, and affordable pricing. Flexibility Delivering an excellent patron experience through UniqueChat is just - [About](https://uniquelibrary.com/about/) - Our Mission As the leading material-recovery service for libraries, Unique will grow through constant dedication to excellence in customer service, quality, value, and strategic partnerships. We will build our reputation on: Effective and Flexible Solutions Accuracy Innovation Creative Use of Technology Nicole Atkins – CEO Rob Klaus – President Unparalleled Experience Unique promises our customers - [News](https://uniquelibrary.com/news/) - Unique Library Newsroom Catch up on the latest news, product updates, promotions, and more from the leader in library patron service. Four New Library Systems Launch MessageBee Four systems across the United States launch MessageBee, expanding patron communication tools and upgrading deliverability across email, SMS, and phone notices. READ MORE Unique Announces MessageBee Start for - [Unique's Mid-Year 2025 Recap](https://uniquelibrary.com/uniques-mid-year-2025-recap/) - Check out our mid-year recap where we take a look at 2025 so far at Unique. Highlights include UniqueIQ, MessageBee and more! - [Patron Services](https://uniquelibrary.com/patron-services/) - The traditional concept of a librarian is being redefined. Librarians today are teachers, advocates, friends, technology experts, and content creators. Working with Unique – a proven partner of libraries – allows library staff to be all these things and more, without sacrificing the excellent service your patrons have come to expect. Let Unique handle the - [Call Services](https://uniquelibrary.com/patron-services/integrated-call-center/) - Unique Phone We have you covered You handle the patrons, we'll handle the calls The phone is a vital connection between patrons and their library, but it can be a burden for library staff. With the phone ringing in the library, staff are pulled away from the most pressing needs: patrons in the library and - [Library Asset Recovery](https://uniquelibrary.com/library-asset-recovery/) - March 11, 2019 Library Asset Recovery Unique Library https://uniquelibrary.com/library-asset-recovery/ Library Asset Recovery March 11, 2019 - [Case Study: How CLEVNET Transformed Consortium-Wide Communication with MessageBee](https://uniquelibrary.com/case-study-how-clevnet-transformed-consortium-wide-communication-with-messagebee/) - CLEVNET is one of the largest library consortia in the United States. While the collaborative model brings advantages, it introduces complexity. - [Top 10 Most Useful, But Under-The-Radar Features of MessageBee](https://uniquelibrary.com/top-messagebee-features/) - Unique Library Top 10 Most Useful, But Under-The-Radar Features of MessageBee MessageBee puts the power of communicating with patrons back into the hands of the library and away from the ILS. When we launched MessageBee in 2019, we had one goal: to make it simple to communicate with your patrons and make that communication more attractive for patrons and - [MessageBee SMS FAQs](https://uniquelibrary.com/messagebee-sms-faqs/) - Check out some of our MessageBee SMS FAQs s. Don't see your question answered here? Reach out, one of our staff would be happy to help. - [New Mover Outreach- Boosting New Patron Impact](https://uniquelibrary.com/new-mover-outreach-boosting-new-patron-impact/) - New Mover service from Unique boosts outreach to new residents in your area. Check out these tips to maximize the impact your mailings can make. - [New Mover Service](https://uniquelibrary.com/new-mover-service/) - New Mover Service Welcome new residents to your library Reach new residents with a postcard about your library Reaching new patrons moving into your library’s service area be a challenge. These are potential new patrons that may not know all the great things your library offers. Unique’s New Mover Mailer service provides an simple solution - [New Mover FAQ](https://uniquelibrary.com/new-mover-faq/) - Send postcards to new patrons in your library's service area with New Mover Service from Unique! Show off what makes your library special! - [Advocacy](https://uniquelibrary.com/advocacy/) - Send postcards to new patrons in your library's service area with New Mover Service from Unique! Show off what makes your library special! - [Thank You!](https://uniquelibrary.com/thank-you/) - Thanks for contacting us! We will get in touch with you shortly. While you're here, explore our other services. Call Center Services All patron-based phone calls are directed to UIC. We answer the phone as the Library and can help patrons with paying fines, renewing items, etc. Learn more MessageBee Email is the number one - [Our Team](https://uniquelibrary.com/team/) - Meet the Team Meet our leadership and client services team. We strive to recognize the needs of your library, your clients, and work tirelessly to create the best outcomes. Rob Klaus, President Nicole Atkins, CEO Andy Harp, Director of Customer Service William Berger, Director of IT Melissa Fenton, Director of Library Communication Services Ron Kinzel, - [New Service Waitlist](https://uniquelibrary.com/new-service-waitlist/) - Are you ready for the next big thing? Unique is excited to introduce RenewIQ, which uses address verification to automate the card renewal process. We will be rolling out the new service in early 2025 to customers nationwide! Facebook This field is for validation purposes and should be left unchanged. Name* First Last Library* Email* - [New MessageBee Features](https://uniquelibrary.com/new-messagebee-features/) - See Latest Innovations for the Ultimate Tool in Library Email Communication | New Features That Make the MessageBee Editor More Powerful Than Ever - [Case Study: Unique Solved this SMS Deliverability Problem](https://uniquelibrary.com/case-study-unique-solved-this-sms-deliverability-problem-2/) - Case Study: Huge Library System Transforms Patron Communication with MessageBee SMS How Unique more than doubled their SMS deliverability rate. This Library Didn't Know They Were Failing In mid-2024, a large public library system in one of the biggest population centers in the United States faced a significant communication challenge: Their patrons were not receiving - [Our favorite MessageBee features](https://uniquelibrary.com/our-favorite-messagebee-features/) - Our Favorite MessageBee Features Check out what our team has to say about MessageBee! Kelsy Heffley MessageBee works with Consortia and Groups Give big-library tools to libraries of all sizes MessageBee scales to any size library, and that goes for consortia, too. Get the benefits of great-looking emails, delivery reports, and customizable templates no matter - [Fulfillment Policy](https://uniquelibrary.com/fulfillment-policy/) - Unique Management Services, Inc. (UMS) is committed to delivering top-tier communication services to our clients. Please review our fulfillment and refund policy below to understand your rights and responsibilities when using our services. Service Fulfillment Once a service order is placed and payment is processed, we will initiate the setup and delivery of the communication - [Solving for Patron Service Headaches](https://uniquelibrary.com/solving-for-patron-service-headaches/) - Solving for Patron Service Headaches Is your library serving your digital patrons as well as the patrons within the four walls of your library? - [Jeremy WP Test](https://uniquelibrary.com/jeremy-wp-test/) - Jeremy WP Test MessageBee is a great tool for your library, and we have made it even better. Join us on this month's webinar to learn more. - [TechProtect](https://uniquelibrary.com/techprotect/) - July 21, 2026 2026 TechProtect Unique Library - July July 17, 2023 July 17, 2023 17 2023 TechProtect Unique Library - [New MessageBee- June Webinar](https://uniquelibrary.com/new-messagebee-june-webinar/) - New MessageBee- June Webinar MessageBee is a great tool for your library, and we have made it even better. Join us on this month's webinar to learn more. - [Library Services by Unique](https://uniquelibrary.com/services-2/) - Unique Library is proud to offer a number of solutions to public libraries both large and small. Check out our services from MessageBee to Material Recovery. - [How to Send the Best Communication at the Right Time](https://uniquelibrary.com/how-to-send-the-best-communication-at-the-right-time/) - How to Send the Best Communication at the Right Time Getting your library's communication right just got a lot easier with MessageBee SMS, Email, and Phone. - [Fine Free Library Material Recovery](https://uniquelibrary.com/fine-free-library-material-recovery/) - Fine Free Gentle Nudge® Material Recovery Getting materials back into circulation and unblocking patrons has always been the focus of our Material Recovery service. For fine free libraries, that focus remains at the forefront of our process. With a specific set of letters, call scripts, our fine free approach focuses on what matters, and cuts - [Budgeting and your library](https://uniquelibrary.com/budgeting/) - Check out tools to help your library stretch the budget and make the most of valuable taxpayer dollars. Material Recovery needs a spot in your budget. - [This Library Went From Failed Notifications to Enhanced Engagement](https://uniquelibrary.com/this-library-went-from-failed-notifications-to-enhanced-engagement/) - This Library Went From Failed Notifications to Enhanced Engagement This library was amazed by the service their patrons got from Unique - [Unique Celebrates 30 Years](https://uniquelibrary.com/unique-celebrates-30-years/) - Unique Celebrates 30 Years MessageBee offers members of consortia all the same benefits that independent libraries get. - [Material recovery in the fine free era](https://uniquelibrary.com/material-recovery-in-the-fine-free-era/) - Material recovery in the fine free era Louisville Free Public Library made the transition to fine free and found patron and material issues - [MessageBee for Consortia](https://uniquelibrary.com/messagebee-for-consortia/) - MessageBee for Consortia MessageBee offers members of consortia all the same benefits that independent libraries get. - [The Secret to Unique's Great Patron Service | Webinar](https://uniquelibrary.com/the-secret-to-uniques-great-patron-service-webinar/) - Take your Patron Service to the next level with Unique. Unique’s Melissa Fenton, James Walters, and Samuel Crabtree chatted about the tools that our Patron Service team uses to make every call and chat a great patron experience. Handbook: the tool that elevates every interaction Turning inquiries into results Free up staff to focus on - [Unique’s Secret for Great Patron Service](https://uniquelibrary.com/uniques-secret-for-great-patron-service/) - Unique’s Secret for Great Patron Service We pride ourselves on class-leading patron service, and this tool makes our agents the best. - [Quality Assurance for Patron Service | Unique Webinar](https://uniquelibrary.com/quality-assurance-for-patron-service/) - Every library believes patron service is a top priority. How does your team stack up? Unique’s Michael Kuhr and Tori Roberts chatted on how Unique executes a repeatable quality assurance process to measure and improve patron experiences. Tori is Unique’s Contact Center Manager leading a team that handles over 100,000 monthly patron interactions via phone - [Increasing your library's digital footprint](https://uniquelibrary.com/increasing-your-librarys-digital-footprint/) - Increasing your library’s digital footprint Is your library serving your digital patrons as well as the patrons within the four walls of your library? - [Preparing Your Library for the 2024 Eclipse](https://uniquelibrary.com/get-your-library-ready-for-the-2024-eclipse/) - Is your library ready for the 2024 solar eclipse? Find out the path of the eclipse, the things you need, and the tools to make it happen. - [This library was blown away by the service their patrons got](https://uniquelibrary.com/this-library-loved-the-service-they-got/) - This library was blown away by the service their patrons got This library was amazed by the service their patrons got from Unique - [LMCC 2023](https://uniquelibrary.com/lmcc-2023/) - Enter to win! Subscribe to our newsletter at LMCC and be entered for a chance to win a pair of Apple AirTags! Name This field is for validation purposes and should be left unchanged. Your Name* First Last Email address* Library* My Library is Select oneUsing MessageBee CurrentlyNew to MessageBee Δ Our Mission? Supporting libraries. - [How overdue materials affect everyone](https://uniquelibrary.com/how-overdue-materials-affect-everyone/) - Uncover the ripple effect of tackling long overdue patrons with the Gentle Nudge. Learn how one patron can impacts multiple hold and boosts library efficiency. - [October is Teentober](https://uniquelibrary.com/october-is-teentober/) - Teentober is the perfect time to consider your younger patrons. Are you doing everything you can to include them? Unique offers a number of tools to help. - [Change of Address](https://uniquelibrary.com/change-of-address/) - Quick & Cost-Effective Patron Record Updates Every year, 10+% of patrons move. Keeping up with the changing information can be time–consuming for staff and requires patrons to volunteer information they may forget to mention. You can quickly and cost-effectively verify and update all of your patron records using Unique’s Change of Address service in one batch. You - [Features Landing Page](https://uniquelibrary.com/features/) - As the leader in Library Communication and Patron Services, Unique Management has a rich history of serving libraries with patron and staff friendly services. - [Material Recovery White Paper 2022](https://uniquelibrary.com/material_recovery_white_paper/) - Case Study Material Recovery White Paper Download the entire white paper Comments This field is for validation purposes and should be left unchanged. Email address* Δ Explore Our Other Services Material Recovery UniqueChat Call Services MessageBee - [Transitioning to Fine Free](https://uniquelibrary.com/transitioning-to-fine-free/) - Unique Library How to Transition to Fine Free Your library has decided to go to fine free. Now what? The decision to go fine free takes a lot of thinking and debating, it can be very taxing on a library. Once you decide that it is the way forward, the work is far from over. - [The best templates for Libraries](https://uniquelibrary.com/best-of-messagebee-libraries-that-are-using-the-best-templates-and-features/) - July 21, 2026 The best templates for Libraries https://uniquelibrary.com/best-of-messagebee-libraries-that-are-using-the-best-templates-and-features/ - [Make the most out of library card signup month with Unique](https://uniquelibrary.com/library-card-signup-month-with-unique/) - Unique Library Library Card Signup Month + Unique September is national Library Card Signup month, which means that libraries around the country are looking to boost their patron numbers. It’s an opportunity to get more faces into your library and create meaningful and lasting relationships with readers in your community. At Unique, all our products - [Using MessageBee to Automate the Ultimate Welcome Email Campaign](https://uniquelibrary.com/using-messagebee-to-automate-the-ultimate-welcome-email-campaign/) - Unique Library Using MessageBee to Automate the Ultimate Welcome Email Campaign How does your library welcome new patrons? A welcome email may seem simple, but used the right way, it can build raving library fans for many years to come. Below, we will outline how MessageBee can be leveraged and automated to maximize new engagement - [Showcase - Westerville Public Library](https://uniquelibrary.com/showcase-westerville-public-library/) - Case Study Westerville Public Library Westerville Public Library, a frequent award-winning library, is a large, single branch library servicing Westerville, OH in suburban Columbus. Westerville Public Library, a frequent award-winning library, is a large, single branch library servicing Westerville, OH in suburban Columbus circulating 1.7 million items annually. Within their innovative environment, new services and - [Library Journal Directors Summit 2023](https://uniquelibrary.com/library-journal-directors-summit-2023/) - Unique Patron Services is where technology meets great customer service. We combine our well-trained and courteous US-based call center agents with proprietary technology that can transform your patrons’ experience with the library. Staff can also benefit from Unique Patron Services, alleviating phone and chat traffic in the library so they are free to help patrons - [Chat for your library: Which one is right for you?](https://uniquelibrary.com/chat-for-your-library-which-one-is-right-for-you/) - https://uniquelibrary.com/chat-for-your-library-which-one-is-right-for-you/ ???? July 7, 2023 ???? Chat for your library: Which one is right for you? Unique Library - [Showcase - Alexandria Library](https://uniquelibrary.com/showcase-alexandria-library/) - Case Study Alexandria Library Alexandria Library is a four branch library servicing Alexandria, Virginia, with 2MM in annual circulation Alexandria Library is a four branch library with 2MM annual circulation in Virginia that understands their website is more than just a postcard of information about their physical locations. The library’s “virtual branch” provides virtual only - [Showcase - Bozeman Public Library](https://uniquelibrary.com/showcase-bozeman-public-library/) - Case Study Bozeman Public Library About the Library Bozeman Public Library is located in southwest Montana serving a ca. 120,000 metro area. The library’s mission is to create opportunities that inspire curiosity, exploration and connection. The library aims to be the community cultural center that connects all Bozeman citizens to their neighbors and the world. - [How Unique Helped one Virginia Library unlock their data and improve their emails](https://uniquelibrary.com/how-unique-helped-one-library/) - Unique Library How Unique Helped one Virginia Library unlock their data and improve their emails About Arlington Public Library The eight location Arlington Public Library serves the northern Virginia county of nearly 250,000 people. Arlington uses Koha for their ILS. The library’s extensive Virginiana Collection holds things like maps from the 17th century and microfilm - [Showcase - Sacramento Public Library](https://uniquelibrary.com/showcase-sacramento-public-library/) - Library Showcase Sacramento Public Library Sacramento Public Library (SPL) is a 28 branch library system serving 995 square miles in the greater Sacramento, CA area. SPL has 656,423 Card holders who visited the library 4.1 million times last year circulating over 7.3 million items. At the 2020 PLA conference, SPL was awarded Library Journal’s inaugural - [Showcase - King County Library System](https://uniquelibrary.com/showcase-king-county-library-system/) - Case Study King County Library System King County Library System has 50 branches servicing King County, Washington State, with 20MM in annual circulation King County Library System serves Metro Seattle, WA, and has 1.2 million Cardholders out of the area’s 1.5 million residents. The large system is a frequent award winner and a valued part of a community that has invested in beautiful neighborhood branches. Improving - [Showcase - Kansas City Public Library](https://uniquelibrary.com/showcase-kansas-city-public-library/) - Case Study Kansas City Public Library How KCPL Is Managing Curbside Hold Pick-up via Curbside Communicator - The Single SMS Interface For Staff - And Preventing Over 1,000 Phone Calls Per Month - A Huge Time Saver Kansas City Public Library (KCPL) is a 10 branch library system serving in the greater Kansas City, MO - [MessageBee Samples](https://uniquelibrary.com/messagebee-samples/) - Are you happy with you current email notices? See what kinds of communications you can make with MessageBee by viewing samples from top libraries using the platform. Hold Pick-up Courtesy Pre-Due Overdue Billing Welcome a New Customer Service Announcement: Story Time Autorenew Notice Customized Subject Line Make the email subject stand out including emoji support. - [Unique Wrapped 2022](https://uniquelibrary.com/unique-wrapped-2022/) - A by-the-numbers look at how Unique’s Patron Services helped our client libraries. In 2022, we saved libraries over 27,000 hours of staff time. That’s time that can be spent better helping patrons. About Patron Services 2022 was a high point for Unique Library and our client libraries. The technology-based approach to our patron services has - [Kent District Success Story](https://uniquelibrary.com/kent-district-story/) - July 21, 2026 Kent District Success Story https://uniquelibrary.com/kent-district-story/ Unique Library Kent District Library Success Story Unique Chat Online - [Patron Services Campaign](https://uniquelibrary.com/patron-services-campaign/) - Patron Services for your library Help more patrons with chat and phone support What is UniqueChat? For forward-thinking libraries, Chat has become an invaluable tool for communicating with and assisting patrons. We take over the task of answering chat inquiries from your patrons so your staff can focus on patrons inside your library. Not only - [MessageBee Campaign](https://uniquelibrary.com/messagebee-for-your-library/) - What is MessageBee? MessageBee is a complete patron engagement tool that combines email, SMS, and phone based patron communication to meet patrons wherever they are. Email communication in MessageBee Send engaging, clear, and attractive emails to your patrons. Transactional notifications like holds and due reminders can be automated and customized with your library’s branding. List emails - [Email Notification - Your Library's Untapped Resource to Drive Patron Engagement | Unique Webinar](https://uniquelibrary.com/email-notification-your-untapped-resource/) - Libraries send thousands of emails every week. Are your communications delivering the right message to drive patron engagement? During this informative and actionable webinar, you’ll learn from Kait Creamer, growth marketing leader and international keynote speaker covering the following topics: What are modern email ‘must haves’? How to communicate the right message via email Strategies - [Client Portal](https://uniquelibrary.com/client-portal/) - Analytics to understand and measure success. Unique offers unmatched transparency for our clients to both serve your patrons and also measure your progress. Click the corresponding portal link below to login to the service portal. Patron Service Portal Login Unique’s Patron Services Solutions – call center and webchat – reduce workloads for managers and frontline - [Library Staffing Survey 2023](https://uniquelibrary.com/staffing-survey/) - We asked our client libraries about difficulties they face in hiring staff in 2023. We collected their responses and practices that they are having success with - [April Material Matters](https://uniquelibrary.com/april-material-matters/) - Client Library Spotlight We love our client libraries, so for this month’s Material Matters, we decided to take a look at what some of our libraries are doing in their communities. Read on to see what libraries are doing around the country and up north! San Antonio Public Library is reopening their Central Library after - [Think you know Gentle Nudge?](https://uniquelibrary.com/think-you-know-gentle-nudge/) - What is Gentle Nudge? Gentle Nudge is a process of patron communication that encourages the return of overdue library materials. What is the purpose of Material Recovery? Everything we do is to follow the two pillars of Material Recovery Unblock patrons and return them to users of the library Return materials to circulation for everyone - [6 Ways to Get Ready for Summer Reading](https://uniquelibrary.com/6-ways-to-get-ready-for-summer-reading/) - Unique Library 6 Ways to Get Ready for Summer Reading The temperature may still feel like winter, but right now is the time to think about summer. Summer reading, in particular. Will your library be ready when school lets out? Summer reading programs can turn your library into a bustling hive of activity for local - [Events](https://uniquelibrary.com/event-directory/) - [add_eventon] - [New Year, New Goals](https://uniquelibrary.com/new-year-new-goals/) - The new year offers everyone a chance to reflect on the past year and think about the year to come. Some people want to kick a bad habit, and some want to start a good one. We all might have a personal goal in mind for 2023, but does your library have one too? It - [Webinar: Why MessageBee works for Technical Staff](https://uniquelibrary.com/webinar-why-messagebee-works-for-technical-staff/) - Created for patrons, built for libraries Join us for a live demo of MessageBee's technical features and benefits. Phone This field is for validation purposes and should be left unchanged. Email address* Δ Join us Wednesday December 14th at 2pm EST Your messaging, our servers MessageBee puts the power of communicating with patrons back into - [Unique Awards 2022](https://uniquelibrary.com/2022-awards/) - Unique Library 2022 Library Awards Honoring Libraries for Exceptional Community Impact Defender of the Collection Honoring libraries that have recovered a high volume of overdue materials in the past 36 months to defend public assets and ensure availability of useful and critical materials for all patrons. Every year Unique recognizes top libraries in their region - [TLCU 2022 Landing Page](https://uniquelibrary.com/tlcu-2022-landing-page/) - Our Mission? Supporting libraries. A full overview of our current products and innovative library services is below. We invite you to take a look and truly see how your library can serve, engage, and interact with patrons to create next-level engagement and an experience they are sure to rave about. Visit TLCU 2022 Page 95% - [Libraries In The News](https://uniquelibrary.com/libraries-in-the-news/) - Check out our collection of libraries in the news from Unique’s Material Matters Newsletter. What happens to things left in a returned book? This librarian had an idea Read the article on NPR.org An ornate pencil drawing of a dragon; a floral postcard congratulating a 40th birthday, never mailed; a silver crochet hook. All of - [Unique Awards 2021](https://uniquelibrary.com/2021-awards/) - Unique Library 2021 Library Awards Honoring Libraries for Exceptional Community Impact Award Categories Unique created these awards to celebrate high-impact libraries for providing vital services, protecting public assets and keeping patrons in good standing. Winners were chosen by Unique’s team who partner with more than 1350 libraries across the country to effectively recover materials while - [MessageBee List Demo](https://uniquelibrary.com/list-demo/) - Join our mailing list Get updates on library news and resources 95% Of Libraries Say Excellent Patron Service Is Extremely Important See How Sacramento Public Library Is Using Unique To Help Make This Happen View Case Study SERVICES Fine Free Gentle Nudge® Material Recovery The fine free version of our proven Gentle Nudge process takes - [Contact Us](https://uniquelibrary.com/contact-us/) - Let's Chat Interested in our services? Contact Unique Library to find out how your library can start effectively helping patrons. Company This field is for validation purposes and should be left unchanged. * First Last Email* This field is hidden when viewing the form Untitled Notes Δ - [recovery](https://uniquelibrary.com/recovery/) - Loading SUPPORTING LIBRARIES and your mission to increase patron access and engagment At Unique, we love libraries. Since starting as a company in 1994, it has been our privilege to partner with and serve over 2,000 public library clients. We take great pride that 10,000,000 previously blocked patrons nationwide have been able to regain borrowing - [Inclusivity and Accessibility](https://uniquelibrary.com/inclusivity-and-accessibility/) - Unique Library Tools to Boost Inclusivity And Engagement For Public Libraries Wherever they are, libraries are a pillar of the community. More than a place to check out books, they are a meeting place, a place to learn, and a sanctuary. Inclusivity means accessibility. The mission of Unique is to give libraries the tools to - [Newsletter](https://uniquelibrary.com/newsletter/) - Stay In Touch! Please sign up for our newsletter to stay up-to-date on industry trends, current events, and to see what’s happening at Unique! Please note that we’re committed to your privacy. We use the information you provide to contact you about our relevant content and services. You may unsubscribe from these communications at any - [Curbside Communicator](https://uniquelibrary.com/patron-services/curbside-communicator/) - Curbside Communication Tool for Libraries Curbside Communicator is a tool that lets Library staff communicate with patrons via text message to facilitate a safe and seamless curbside hold pick-up process. For the two-way text process, the circulation desk would log into a website to receive and respond to text messages so staff does not have - [The Importance of Material Recovery](https://uniquelibrary.com/importance-of-material-recovery/) - Unique Is The Material Recovery Experts For Libraries. Let us show you our secrets. Our focus is providing libraries with a proven approach to help with the return of items to the shelves and unblocking patrons who are currently unable to use library services. Unique’s Gentle Nudge® Material Recovery Service is specifically designed for libraries. - [Chat Terms of Service](https://uniquelibrary.com/chat-terms-of-service/) - Terms of Service PLEASE READ THESE TERMS OF SERVICE CAREFULLY If you have any comments or questions you may address them to our customer service department at support@uniquelibrary.com, by telephone at +1 (812) 285-0886 or via mail addressed to Unique Management Services, Inc, at 119 E Maple St, Jeffersonville, IN 47130 Acceptance of Terms of Service - [MessageBee Success Story | How Stockton-San Joaquin County Improved their Communication](https://uniquelibrary.com/messagebee-success-story/) - Stockton-San Joaquin County Library implemented MessageBee six months ago. How has their communication improved? SSJCPL’s Jenni Fontanilla and Unique’s Michael Kuhr discussed the library’s experiences implementing MessageBee through current day as SSJCPL is projected over 200,000 MessageBee notifications annually. Why MessageBee? Designing and Implementing Process Patron Experience Now What’s Next for MessageBee & SSJCPL? Want to - [MessageBee Support Request](https://uniquelibrary.com/messagebee-support-request/) - For fastest support please submit a support ticket in the form below. For Phone Support Call 1-800-879-5453 or email messagebeesupport@unique-mgmt.com To escalate a previously submitted support issue call 812-207-2018 or email itadmin@unique-mgmt.com MessageBee Ticket Organization/Library Name* Please enter the name of your Library Organization here. Name* First Last Please enter your first and last name. - [UniqueChat](https://uniquelibrary.com/patron-services/live-web-chat-software/) - Live Web Chat Software for Libraries Engaging with your virtual library patrons has never been easier UniqueChat delivers convenient support to online patrons faster and more efficiently than phone or email. Developed to answer the questions today’s patron asks, UniqueChat provides the ease patrons want and flexibility libraries and consortia need through customization, automation, staffing models, and affordable pricing. Contact us today - [Material Recovery Insights Contest](https://uniquelibrary.com/material-recovery-insights/) - Loading… Now, more than ever, your website can be your busiest branch. How are you providing support to your virtual patrons? UniqueChat live web chat enables real-time assistance to online customers in a format that suits their usage preferences. Our widget is designed for library use and includes pre-made responses along with usage metrics which - [Reopening Insights and Experiences | Unique Webinar](https://uniquelibrary.com/reopening-insights-experiences-unique-webinar/) - A look at how libraries are reintroducing services and supporting staff. During this informative and actionable webinar, you’ll learn: Staffing Considerations Restarting Circulation Notices Community Issues Impacting Staff & Patrons Need help reintroducing services and support staff in your community? We can help! Contact us now for a free consultation. Contact Now …or set-up a - [MessageBee Support](https://uniquelibrary.com/messagebee-support/) - SUPPORT & FAQ’S Documentation User Product Manual – CLICK HERE FAQ’s How Do I View Reports? How Do I Review Message Templates? How Do I Update Message Templates? How Do I Create a Template Demo and Send a Test Email? How Can I View or Read Reports? How Do I Look Up a - [Curbside Communicator Support](https://uniquelibrary.com/curbside-communicator-support/) - SUPPORT & FAQ’S Documentation User Product Manual – CLICK HERE FAQ’s What Software/Hardware do I need in Order to Run Curbside Communicator? Curbside Communicator is a Web based Application (or Web App) and has no local software that needs to be installed. Curbside Communicator is able to be used on Windows, Chrome OS, - [Curbside Communicator Support Request](https://uniquelibrary.com/curbside-communicator-support-request/) - Curbside Communicator Support Request Library Name*Branches Affected*Which branches within your organization are reporting this issue?Support Contact Name* First Last Please provide the name of the individual we should reach out to for follow up. Contact Email* Please provide your email address so we can respond to you about this request.PhonePlease provide your phone number so - [Success!](https://uniquelibrary.com/newsletter-complete-page/) - Thank You For Subscribing! - [Think You Know Unique? | Unique Webinar](https://uniquelibrary.com/unique-services-webinar/) - Ever wonder if there is a Unique service that can help your library thrive? Here is your chance to ask and learn about all we have to offer! During this informative and actionable webinar, you’ll learn from Unique’s Melissa Fenton, Rob Klaus, and Michel Kuhr will provide a high-level overview of these Unique offerings and - [Panel Discussion Webinar | Virtual E-Media Support Resources and Best Practices](https://uniquelibrary.com/emedia-support-webinar/) - It’s that time of year – patrons with new devices and needing e-media support. View our panel discussion with both library and Unique staff sharing what resources staff can use to help get your patrons started with their new device. We shared best practices and tips for remote patron support for e-media related questions and - [Post-Webinar Survey](https://uniquelibrary.com/webinar-survey/) - Loading… 95% Of Libraries Say Excellent Patron Service Is Extremely Important See How Sacramento Public Library Is Using Unique To Help Make This Happen View Case Study - [Webinar | Virtual E-Media Support Resources and Best Practices](https://uniquelibrary.com/virtual-e-media-webinar/) - Did you know that Unique helps libraries enhance their internal patron service options? Sew how the process has worked for Sacramento Public Library. With almost 100,000 chat and phone interactions for SPL in 2020, Unique’s support made life easier for the library, increased efficiency and patrons are loving the support as well. View Case Study - [UniqueChat Software Demo](https://uniquelibrary.com/mk-chat/) - Your website is now your busiest branch. Is your library prepared? UniqueChat Software Demo Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. UniqueChat is library specific chat software for your staff to use internally or you can also choose a hosted option - [Panel Discussion Webinar | Material Recovery - Fines Free and COVID Effects](https://uniquelibrary.com/fines-free-material-recovery-webinar/) - Are you struggling with how to get your overdue materials back after being closed? Has your library considered going fines-free? View our panel discussion to talk through experiences, processes and best practices to effectively recovery overdue materials. The panel features members of the Unique team along with three libraries that made the decision to eliminate - [Material Recovery Process Review](https://uniquelibrary.com/material-recovery-process-review/) - Unique Is The Material Recovery Experts For Libraries. Let us show you our secrets. Yes, Sign Me Up For A Free Material Recovery Consultation Learn from our extensive experience working with over 2,000 libraries worldwide. With almost 30 years of experience, we understand the particular needs and concerns of libraries. Let’s set-up a time to - [Library Service During COVID | Unique Webinar](https://uniquelibrary.com/library-service-during-covid-webinar/) - See how COVID is changing the way patrons are using library services. During this informative and actionable webinar, you’ll learn: How virtual service interactions are shifting during COVID and how that compares to pre-COVID data. Advantages and pitfalls of live web chat for libraries as shared from Unique’s recent customer survey. How both patrons and - [Chat Trial](https://uniquelibrary.com/chat-trial/) - Your website is now your busiest branch. Is your library prepared? Two Month Risk-Free Trial of UniqueChat Software PLUS Free Consultation On Staffing Solution Options Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. UniqueChat is library specific chat software for your staff - [Library Journal Summit Special](https://uniquelibrary.com/patron-services/library-journal-summit-special/) - Live Chat Usage In Libraries Is Up 81% During COVID See how else COVID has accelerated the use of live web chat in libraries and what kind of chats are seeing the most growth. Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. - [Chat Survey](https://uniquelibrary.com/library-journal-summit-survey/) - Loading… Now, more than ever, your website can be your busiest branch. How are you providing support to your virtual patrons? UniqueChat live web chat enables real-time assistance to online customers in a format that suits their usage preferences. Our widget is designed for library use and includes pre-made responses along with usage metrics which - [Library Journal Virtual Summit 2020](https://uniquelibrary.com/libraryjournal/) - Our Mission? Supporting libraries. A full overview of our current products and services is below. We invite you to take a look and truly see how your library can serve, engage, and interact with patrons to create next-level engagement and an experience they are sure to rave about. Unique Call Center What can centralized customer - [Chat Survey](https://uniquelibrary.com/chatsurvey/) - Loading… Now, more than ever, your website can be your busiest branch. How are you providing support to your virtual patrons? UniqueChat live web chat enables real-time assistance to online customers in a format that suits their usage preferences. Our widget is designed for library use and includes pre-made responses along with usage metrics which - [Notices](https://uniquelibrary.com/notices/) - Multiple Notice Channels. One Unique Platform. Whether it is print, phone, email, or text, Unique is the proven leader in library communication. Let Unique help your library execute on its specific notification strategy and make it easy on you and your team. Simplify your processes, save money, and communicate better with Unique Notices. Flexible - [15% Off August Special](https://uniquelibrary.com/patron-services/15-off-august-special/) - Your website is now your busiest branch. Is your library prepared? Unique can help with both the tools you need and the ability to actually help your staff to meet service needs. UniqueChat is library specific chat software for your staff to use internally or you can also choose a hosted option with Unique’s expert - [Virtual Service Scorecard](https://uniquelibrary.com/virtual/) - How does your library stack up? Your website can be your busiest branch. See how it compares with a free virtual service report. We are offering this to 20 libraries that respond – sign up now! X/Twitter This field is for validation purposes and should be left unchanged. Name* First Last Your library's website* - [Curbside Communicator Webinar](https://uniquelibrary.com/curbside-communicator-webinar/) - Curbside Communicator - Safe & Effective Curbside Communicator is a tool that lets Library staff communicate with patrons via text message to facilitate a safe and seamless curbside hold pick-up process. For more information, we’ve created a webinar dedicated to going over the Curbside process and how it can protect your patrons. 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