Mastering Patron Service
An Overview of Unique's Best Practices and Techniques
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You handle the patrons, we’ll handle the calls
Unique Phone takes a time-consuming task off the plate of your librarians: answering phones. Let us handle the calls while you take care of the patrons in your library. Our Library Communication Professionals are fully qualified to handle any and every call that could come from your patrons.
What are they saying?
Unique are great representatives for our library: friendly call reps, accurate information – I just wanted to say thanks and let you and your reps know that we notice and appreciate it!
Kate Mutch, Assistant Director
From the patrons:
“This was a really great way to get a response for a quick question. I will definitely use this again!”
“Wonderful, fast, and friendly service. It was great getting a nice and a quick response when other sites sometimes the live chats take forever.”
“Very quick response, they answered my question right away. It was nice to have my growing frustration in trying to access content, resolved so quickly. Thank you!”
“This is the best chat service by far! Leslie was great, made everything quick and easy!”
See chat in action
Change the game with Chat
- Embedded widgets go right on your library’s homepage, so anyone looking for help can find it easily.
- Auto-translate feature to connect with all your patrons in their native language.
- Gain a new channel for communicating with your patrons.
What makes Unique special? Find out.
Our acclaimed patron services have gained rave reviews from patrons. Find out why we are so popular!