How are you staffing your virtual branch?
Your website can be your busiest branch. How are you reaching your virtual patrons? Live Chat from Unique allows libraries to engage virtual users and bridge the gap to connect with your patrons without them ever leaving the library website. Seamlessly embedded on your website and staffed by UIC, live web chat enables real-time assistance to online customers in a format that suits their usage preferences.
Installation is a breeze with a widget that can be installed on your website and modified to fit your theme. A sample of how the chat widget looks can be found on this page. Start a chat and let us know how we can help your library assist your virtual patrons!
Like all of Unique’s customer service offerings, Live Chat is 100% customizable to fit the needs of an individual library. The widget can be set to appear at certain time or on certain pages. UIC staff can be tried to answer questions with our without the use of the library’s ILS. Whatever your library is looking for with Live Chat offerings, Unique provides assistance to make that work with utmost adherence to library policies and procedures customized to a library’s exact specification.
You have no idea the impact you have made on the circulation department! Thank you so much for helping us provide excellent customer service to our members!
Why offer live chat?
Benefits of live chat on a library's website.
Answer patron questions at the moment they’re asking
Help patrons use more library materials, services, and programs than ever before
Fully staffed by Unique’s team of library service specialists for a fraction of the cost of doing it yourself
Gain insight into common questions, customer pain points, and needed website updates
Awareness is needed
Libraries need to promote their online and digital collections. According to Pew Research study, Ninety percent of U.S. local libraries offer ebook lending, for instance, but 38 percent of Americans either don’t know or don’t think that their local branch does so. Live chat lets you chat with patrons and give them real-time support increasing awareness and circulation.