Posts in Category: Blog Post

Email Service: The Unique Way

  Our clients have found that most of their patrons prefer email over other standard methods, for example, phone calls, SMS & MMS messages and direct mail. Nationally, 62% of email service users prefer email as their main source of contact with a brand. Library patrons have the same preference. With this being the case, … Continue reading “Email Service: The Unique Way”

Maintaining an Accurate Patron Database

Maintaining an Accurate Patron Database How long are your library cards good for? Most libraries assume a patron will live at the same address for three years and use this as their default card expiration. Suddenly a patron goes to check out an item and must refresh their card assuming they are in the library. … Continue reading “Maintaining an Accurate Patron Database”

Fines Free with Unique

Key Points Worth Considering when Exploring the Switch to Fines Free: Staff Friendly– Fines Free with Unique means having fewer transactions that will reduce time staff spends with each customer and expedites lines at the circulation desk. Unique’s automated process streamlines the process when accounts are overdue.  This means increased efficiency and more flexibility.  Staff … Continue reading “Fines Free with Unique”

Full Channel Notifications from Unique

Full Channel Notifications Each patron has Unique preferences for how they want to be notified of hold notifications, overdue books, bills, newsletters, and any other communication from the library. Depending on the type of notice, patrons may have multiple communication preferences. Having flexibility to meet your patron expectations ensures they are going to utilize your … Continue reading “Full Channel Notifications from Unique”

Message BEE Reporting

Message BEE, Reporting for Duty Did you know Message BEE has reporting that both Marketing/Communications and Circulation Departments will be interested in?  Circulation: When was the last time you heard “I didn’t receive it!” for a notification. With Message BEE, there’s no more guessing. In the Message BEE portal, click “Detailed Search” and search for the patron’s … Continue reading “Message BEE Reporting”

Fines Free and Recovering Material – Not Mutually Exclusive

“Why am I receiving a bill? I’m not supposed to have fines.” Heard this before? Maybe your library is already a fines free library or you are considering changing your policies. A serious concern by many in your circulation department is the return of materials by patrons without alienating them in the process.   Unique works with the majority of fines free libraries and over 1800+ library systems worldwide to ensure … Continue reading “Fines Free and Recovering Material – Not Mutually Exclusive”

Easy To Use Curbside Hold Pickup Software: Curbside Communicator

Like many of us, libraries are looking for ways to serve patrons and accomplish their organizational mission during the ongoing COVID-19 pandemic and beyond. As a first step, many libraries are turning to Curbside Hold Pickup as a way to get materials to patrons while adhering to safe social distancing policies. Curbside Hold Pickup, done … Continue reading “Easy To Use Curbside Hold Pickup Software: Curbside Communicator”

When the Budget is Tight, Unique can Help

Let’s face it; there is no city, county, or organization that is immune to the challenges and budget issues caused by the current worldwide economic downturn. This is especially true for libraries. So, how do libraries justify allocating budget dollars for Unique Management Services’ (UMS) material recovery service when budgets are tight?  Stated simply, because … Continue reading “When the Budget is Tight, Unique can Help”

Material Recovery Post COVID Best Practices

New Normal for Material Recovery Post COVID? “New Normal” is our phrase of the day when thinking about material recovery post COVID. We’re sorting it out as we go, almost one day at a time. Nothing will be exactly as it was. Nor is it expected to be. Right? And how libraries “reshape” their service … Continue reading “Material Recovery Post COVID Best Practices”

Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?

UniqueChat, a live web chat software designed with the needs of libraries in mind, has three options that provide real-time assistance for patrons by translating over 100 languages, are easy to set-up, user-friendly, provides detailed analytics, and will look great on your website with multiple design and branding options. Ready for UniqueChat, but Unsure About … Continue reading “Self-service, Full-Service, or Hybrid – Which UniqueChat Option is Best For Your Library?”