Posts in Category: Blog Post

Unifying the Patron Text Message Experience

Unique is the only service provider that supports a multi-tiered approach to the patron text messaging experience. Now patrons that choose text notifications can communicate with the library, including their notifications, from a unified phone number and platform.   Unifying the Patron Text Message Experience Text Messages are an essential communication channel to maintain with your patrons. For patrons falling in Millennial and younger generations (now … Continue reading “Unifying the Patron Text Message Experience”

Unique’s Change of Address Service for Smaller Libraries Now Available

Do you have less than 50,000 patron records? If so, this news is for you: Unique’s Change of Address service has been popular with libraries looking to maintain accurate patron records and reduce the time for both staff and patrons in renewing card. Until now, there has been a minimum charge based on 50,000 patron … Continue reading “Unique’s Change of Address Service for Smaller Libraries Now Available”

Flexible Notifications

Need Flexible Notifications? Current times require flexible notifications. Just think, how many times in the past year did your notices have to change? With ever-changing processes due to COVID, many libraries revised their holds, overdues, and other transactional messages every few weeks. Gone are the days of “set it and forget it” for ILS notices. Flexibility to edit and update these communications is now … Continue reading “Flexible Notifications”

Unique Webinar Section Has Launched

Unique has launched a new webinars section on to display our sessions with insightful leaders from the library industry that reviews and analyzes current trends to identify methods to improve the patron experience and enhance library operations. We host webinars frequently, so check back to see if a new webinar has been posted! While … Continue reading “Unique Webinar Section Has Launched”

Curbside past COVID 

Curbside past COVID  Last year, most library systems looked towards curbside service to provide physical materials when physical contact was not possible. Now that in-person services are reopening, patrons and staff are looking to continue curbside service for convenience.   Various patron types prefer curbside. Parents with young children in car seats, patrons that may have difficulty … Continue reading “Curbside past COVID “

Unique Showcase Section Has Launched!

We’re excited to announce that we have launched a new Showcase section on to highlight some of our fantastic clients around the country that we partner with to showcase what they’re doing for their patrons, and how they are impacting their communities. This new section of our website will be updated regularly, so keep … Continue reading “Unique Showcase Section Has Launched!”

Expanding Digital Access with CARES

With the signing of the recent CARES act that includes library services, Unique has seen a surge in interest about how our tools and services expand digital access and provide technical support services. Here is a quick menu of how Unique serves libraries to help meet their digital access and technical support service needs.   Expanding … Continue reading “Expanding Digital Access with CARES”

Patron Phone Calls: The 8 Most Common

In Unique’s 10+ years of answering patron phone calls, we’ve identified the trends of why patrons are reaching out to contact their local library. While the answers will vary from library to library, the questions remain the same. These eight categories encompass 80% of patron phone calls. Patron Phone Calls: The 8 Most Common Circulation … Continue reading “Patron Phone Calls: The 8 Most Common”

Time to Reopen? Support for Libraries in Need

Time to Reopen? Patrons are hungry about reengaging with library services as soon and as safely as possible. With the prolonged pandemic, we are seeing staffing upended at libraries through a combination of unfilled retirements, furloughs, and layoffs. Budgets are tight at a time when it’s a time to reinvent and redeliver library service. Combine that with the ever-expanding reach of how libraries serve their … Continue reading “Time to Reopen? Support for Libraries in Need”

Live Chat Software – Staffing and Designing for Real Patron Needs

Who’s Staffing Your Live Chat Software? What type of service is live chat for your digital branch, and how do you decide who is going to be staffing your live chat software? Knowing what type of questions patrons will be asked is important to know who those questions should be directed toward. When we talk … Continue reading “Live Chat Software – Staffing and Designing for Real Patron Needs”